点击蓝字 ● 关注我们
New Program
《公共行政》微信公众号开始向之前在《公共行政》上发表过文章的作者征集之前发表的文章简介，如果您有兴趣在本公众号上推广您的文章，您可以将您文章的简介发送至邮箱：larsonse@miamioh.edu。唯一的要求是需要作者本人提供文章简介。
我们期待您的投稿！
今天为大家带来的是Seung-Bum Yang, Mary E. Guy的研究：《韩国和美国公务员行为比较：情绪劳动如何调节组织承诺与工作绩效的关系》。
摘要
在公共服务提供中，组织承诺与工作绩效之间的关系很重要，公民与国家互动的情感维度也很重要。然而，公共管理理论和原则必须考虑到国家文化，因为比较调查显示跨文化的普遍性有限。本研究提供了一个例子。它考察了韩国和美国公务员的承诺与绩效之间的联系以及情绪劳动的调节作用。研究结果显示，可能是由于集体主义和个人主义规范的不同影响，真实的情感表达加强了韩国的组织承诺与工作绩效之间的关系，而相反，不真实的情感表达削弱了美国的承诺与绩效之间的联系。
The relationship between organizational commitment and job performance matters in public service delivery, and so does the emotive dimension of the citizen—state interaction. However, public management theories and principles must take national culture into account, because comparative investigation reveals limits to generalizability across cultures. This study provides an example. It examines the link between commitment and performance as well as the moderating effect of emotional labor for public service workers in Korea and the United States. Probably due to the differing effect of collectivist versus individualist norms, findings reveal that authentic emotive expression bolsters the relationship between organizational commitment and job performance in Korea, while its opposite, inauthentic emotive expression weakens the link between commitment and performance in the United States.
文章来源：
Yang, S.-B., & Guy, M. E. (2023). Comparing public servants' behavior in South Korea and the United States: How emotional labor moderates the relationship between organizational commitment and job performance. Public Administration, 101(2), 406–421. https://doi.org/10.1111/padm.12794
原文链接：
https://doi.org/10.1111/padm.12794
（或点击文末“阅读原文”查看）
《公共行政》微信公众号刚刚上线不久，我们期待来自各界的宝贵意见，您可将您的建议发送给后台。如果您对我们推送的文章感兴趣，也可在下方留言评论，与其他读者一起交流。
