跨国在线系列 TNCCS SERIES
“走向世界”之一：巴西行 (2）
编者的话
Reading thousands of books and traveling thousands of miles means reading more books while connecting reality.“读万卷书，行万里路”,意在多多读书接触实际，开阔眼界增进见识。时而想着写这么一个故事，这个故事的主线也在脑中回响着，可是仍在寻找合适的落笔点。该怎么写呢？故事开头也许是主人公从乡下来到城市，又从地球这一边到了那一边。他总是随着时光列车跑啊跑啊！因为从乡下走来，走了很远的路，他总是在赶最后一班车......一路上，他遇上了她，还有很多好人。在这一过程中，他学会了朝着一定目标前行。有了坚持坚守，他成就了自己的成长故事。编发这一跨国在线“走遍世界”英文系列，希望对于当下思索着尤其仍在成长着的朋友有所启迪启发。
Travel towards the Globe Series (I)
“走向世界”系列之一
The Toronto’s flight to Sao Paulo was informed about 10:40 p.m. when we just arrived. The flight departures at 11:40 p.m. This allowed us to get off from the domestic travel to the international line for just one hour with a long way walking to the place. The tight timing is signaled us a hard time with the experience getting departure.
In the airport hall, there were four or five staffs at the Gate 16 for the flight to Sao Paulo at 11:40 p.m. When we were there about 11:35 p.m., a number of passengers were around the flight staff. I was aware that they were talking with the staff about the possibility of leaving for Brazil in this flight. The thing seemed serious. One of the staffs told that there was little possibility of having extra seats. Meanwhile the staff said that he and his colleagues could try the best to help, but just waited for all seated passengers getting on.
About ten minutes was gone. We saw most passengers boarded. One staff told us that there might be two or three missing passengers. Over ten passengers were waiting there. I asked if there were any priority policy as we were going to attend an international conference. I was advised that the order was in the computer system. Both my friend and Gloria felt that it seemed there were impossible to go.
At the time when the missing passengers arrived, the staff advised that it would be better to go to the service desk for getting the coupons and hotel arrangement, as well as to inquire about the other ways, such as going there from the United States. All these had to be done with the service desk. The time was close to the midnight. Although there were still a number of people waiting there, my friend said that it's better to go to ask for the customer services.
It was a very hard time for us to find the customer services, as perhaps it was in the midnight. When leaving the Gate 11, we were no way to get back to the customers services. The gate staff advised, the normal way to be back to the place was closed. We had to go back and forth to find the customers services from the ground floor to the third floor, and then back again. After a couple of back and forth with being tired, we requested for the safeguard at the arrival place to help us to find a staff. We waited, and waited, finally a nice lady had her sympathy to us, and made a couple of phone calls to address the issue. She nicely told us to go to the third floor at the customer services, and a manager could be waiting for seeing us.
We went to the third floor again and waited for about 30 minutes without seeing anyone to come to help and the customer service desk was closed. We asked for the cleaners for help and they waved their hands, and told us that they were not be able to help. We found a line for the night transfers, and then went to the ticket counter to ask for help. The ticket counter told us that it was not their responsibility for taking care of this. We begged them for help as no one could be found. One of the ticket accounts told us to wait without being friendly to say. My God! We were just asked for help to have someone for advice. How a long time for us to wait for a simple question without the possibility of doing a transfer ticket.
We had no way but just waited for the ticket staff with a try to line there. Meanwhile, one of us went to the first floor again to find the lady who told us that a manager could see us; another went to make phone calls for getting help. After a few minutes, the friend who went to the first floor came back and told us that he found the lady who helped us. We then all went to the first floor with some hopes. The lady told us that the manager whom she said before did not show up as it was closed and she found another manager to help us. We saw that the lady was a bit of being tired as it was over midnight. She was going to leave her desk. We realized that this lady could not know how to help it. She asked for another lady.
The lady felt very reluctant to do this. We understood that it was her overtime work. Finally she helped us to set up the hotel. When asking for the luggage and vouchers, she said that it was too late to do so. We were advised to come to the airport early next day to do this in day time. At that moment, I looked at the watch. It was about 1:30 a.m. Both that manager and the lady asked for us to be at the office before 6:00 a.m. in order to get the vouchers and luggage. From leaving the Gate about 12:00 p.m. to find the customer services about 1:30 a.m. we spent one and half hour. We went to the outside for getting the shuttle bus to go to the hotel.
