As a freshman, which departments will I have the most contact with? What are their main services? These are questions that new students at UNNC might have.
Today, we will introduce you to the departments that first-year students often engage with and the primary services they offer.
作为大一新生，接下来我将和哪些部门接触比较多？他们的主要服务有哪些呢？
这是初来宁诺的同学可能会有的疑问。今天我们就根据同学们的一些疑问，来了解下大一同学经常接触的部门和他们的主要服务内容吧。
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Which department should I contact for inquiries about my academic studies at CELE?
Who should I contact for questions about academic policies, such as progression regulations?
Where can I seek help if I am late for class or forget to sign in?
If I have questions about programme transfer, which department should I go to?
Who will inform me about CELE exam arrangements and results?
Who should I contact if I want to give feedback or suggestions for the transition programme?
如果我对于CELE的课程学习有疑问，我该联系哪个部门？
如果我对大一的学术政策（如升学政策）有疑问，可以找个部门咨询？
上课迟到或忘记签到，我可以去哪里寻求帮助？
对转专业有疑问，我应该找哪个部门？
谁会通知我考试安排和结果？
如果我想分享我在大一的过渡体验或针对过渡课程提供一些意见或建议，我应该联系谁？
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The CELE Professional Services Office (CPSO) will help you solve the questions mentioned above.
The CPSO is the academic services office of the Centre of English Language Education (CELE). CPSO provides all Preliminary Year students with a wide range of academic services. Students are welcome to contact CPSO when they need any support at CELE.
CPSO's academic services include, but are not limited to:
· Monitoring student attendance
· Arranging personal tutorials
· Preparing CELE exams and informing results
· Answering students’ academic enquiries and providing support
· Processing programme transfer and degree selection
· Supporting student transition experiences
CPSO contact information:
Location: Trent Building 315
Working Hours: 08:30 - 12:00, 13:30 - 17:00 (excluding weekends and holidays)
Tel: (0574) 88180000-8664
Email: cpso@nottingham.edu.cn
WeChat: CELE_UNNC
一年级学术事务办公室（CPSO）可以帮助你解答上述问题。
一年级学术事务办公室（CPSO）是英语语言教学中心（CELE）的学术服务办公室。CPSO 是大一学生在CELE 学习期间，咨询学术学习问题、寻求学术课程学习方面支持的首要联系部门。
CPSO 为所有大一新生提供广泛的学术支持服务，包括但不限于：
· 管理学生考勤
· 安排个人导师
· 安排考试并通知成绩
· 回答学生的咨询并提供支持
· 处理转专业和选专业（专业分流）
· 学生过渡阶段的学习体验支持
CPSO联系方式：
地点：行政楼315
工作时间：周一至周五08:30 - 12:00, 13:30 - 17:00
电话：(0574) 88180000-8664
邮箱：cpso@nottingham.edu.cn
微信：CELE_UNNC
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Who should I contact if I have problems connecting to Eduroam (on-campus WIFI)?
Who should I contact for support if I don’t know how to use the printers on campus?
Where can I top-up my print fee?
If I have software-related issues, which department should I consult?
如果链接校园网遇到问题，我应该联系谁？
如果我不知道如何使用校园里的打印机，我应该找谁帮助我？
如果我想充值打印费，可以在哪里找到？
如果我有软件相关的问题，我可以向谁咨询？
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IT Services will support you with the above inquiries.
IT Services maintains and develops core infrastructure, services and associated facilities of the University including network maintenance, email, digital storage, printing and computing facilities. IT Services also manages the audio-visual facilities in the teaching rooms and the telephone network including teleconference and video conferencing facilities, supports core and specialised software applications and licenses.
Students can log in to the IT Self-Service Portal (MyIT) to learn about how to get started with IT (Student); it will help you to quickly become familiar with IT services and IT facilities.
IT contact information:
Location: Trent Building 305
Working hours: Mon-Fri 08:30-12:00, 13:30-17:00
Tel: +86 (0)574 8818 0009
Email: ITServiceDesk@nottingham.edu.cn
IT Self-Service Portal: http://myit.nottingham.edu.cn
WeChat: unncit
IT Services 会帮助大家解决以上问题。
IT Services维护和发展大学的核心基础设施、服务和相关设施，包括网络、电子邮件、数字存储、打印和计算机设施。IT Services 还负责管理教室的视听设施和电话网络，包括电话会议和视频会议设施，核心软件应用和许可。学生可以登录IT自助服务门户（MyIT），了解如何开始使用IT，帮助你迅速熟悉IT服务和IT设施。
IT联系方式：
地点：行政楼305
工作时间：周一至周五08:30 - 12:00，13:30 - 17:00
电话：+86 (0)574 8818 0009
邮箱：itservicedesk@nottingham.edu.cn
自助服务门户：http://myit.nottingham.edu.cn
微信：unncit
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If I want to ask for leave, which department should I consult for the application procedures?
If I lose something on campus, is there a lost and found office?
If I lost my student ID card, what should I do?
Where can I get my transcripts?
如果我需要请假，请假流程我应该向哪个部门咨询？
如果我在校园里丢失了东西，有失物招领处吗？
如果我丢了校园卡，我应该怎么做？
我在哪里可以拿到我的成绩单？
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The Hub will help you with the questions mentioned above.
The Hub is a one-stop service venue offering a range of university services, including Academic Service, Card Service, Document Collection, Financial Service, General Service, as well as other specialized services. The Hub aims to provide high-quality and sufficient student support from the moment of applying to the university until graduation and beyond.
If you want to know more details on the services the Hub provides, you can follow their WeChat account or go to their website https://www.nottingham.edu.cn/en/the-hub/home.aspx
The Hub contact information:
Location: Portland Building 120
Email: thehub@nottingham.edu.cn
Tel: (0574) 8818 0000 - 8062
WeChat: UNNCTheHub
The Hub可以帮助你解答以上疑问。
The Hub是学生一站式服务中心，提供一系列校园服务包括学术服务、卡证服务、文件领取、财务服务、综合服务以及其他专业服务。我们的目标是始终为学生提供高质量和充足的学生支持服务。
大家可以通过关注The Hub的微信公众号或访问官网https://www.nottingham.edu.cn/en/the-hub/home.aspx ，以获取更多有关学生服务的详细介绍。
The Hub联系方式：
地点：学生服务楼120
邮箱：thehub@nottingham.edu.cn
电话：(0574) 8818 0000 - 8062
微信：UNNCTheHub
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1. What are the Library opening hours?
Opening Hours:
8:00 - 24:00 (term time) 8:00 - 22:00 (non-term time)
The Library will open for longer during essay and exam seasons and close on some but not all public holidays. Updates on Library openings will be posted on the UNNC Student Portal and Library WeChat.
2. How can I borrow and return books in the library?
Information on this page https://www.nottingham.edu.cn/en/library/using-your-library/using-your-library.aspx will guide you on using the library, including how to borrow books and access library facilities before you visit and while you are in the library.
3. Is there an online library we can access?
Yes, it’s called NUsearch. You can go to this website https://www.nottingham.edu.cn/en/library/help-and-support/frequently-asked-questions/nusearch-faqs.aspx to find out more about how to use NUsearch.
4. What other services, events or teaching does the library provide?
The library also provides Kindle loan services and delivers a wide range of teaching sessions through three portfolios:
Information literacy
Research literacy
Data literacy
You can request face-to-face consultations to support your individual study and research. Please follow the Library’s WeChat account to stay updated on future events and sessions.
5. The Library contact information:
Tel: 86(0)574 88180152
Email: Library@nottingham.edu.cn
WeChat: UNNCLibrary
1. 图书馆开馆闭馆的时间是怎样的？
开馆时段：
8:00 - 24:00 (学期) ，8:00 - 22:00 (假期)
考试季图书馆会延长开放时间，个别公共假期会闭馆。若开馆时间有变化，会在学生门户网站以及图书馆官方微信号上通知。
2. 图书馆怎么借还书？
这个网页的信息为同学们提供了比较详细的指南，包括如何借书和如何使用图书馆设设施等。https://www.nottingham.edu.cn/en/library/using-your-library/using-your-library.aspx
3. 有没有线上图书馆？
当然有啦！线上图书馆叫NUsearch。同学们可以在下面这个网页里了解更多关于如何使用NUsearch的信息。https://www.nottingham.edu.cn/en/library/help-and-support/frequently-asked-questions/nusearch-faqs.aspx
4. 图书馆还提供哪些其他的服务、活动或者课程？
图书馆还提供Kindle 租借服务，此外还会提供信息素养课程、研究素养课程和数据素养课程，帮助同学们提升自身学术能力。想了解更多图书馆的活动和课程，请关注图书馆微信公众号。
5. 图书馆联系方式：
电话: 86(0)574 88180152
邮件：Library@nottingham.edu.cn
微信公众号：UNNCLibrary
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