文章名称:Improving usability perception of error-prone AI speakers: Elaborated feedback mitigates negative consequences of errors
文献引用:Lee, Dasom, Sah, Young June, & Lee, Sangwon. (2019). Improving usability perception of error-prone AI speakers: Elaborated feedback mitigates negative consequences of errors. International Journal of Human-Computer Interaction, Vol 35(17), 1645-1652. doi: https://dx.doi.org/10.1080/10447318.2018.1561069, © 2019 by Taylor & Francis. Reproduced by Permission of Taylor & Francis.
量表名称:AI Voice-User Interface Feedback Acceptance Questionnaire
计分方式:After using voice commands to control an AI-type speaker within a VUI system, participants respond to post-use questions regarding the different types of errors and feedback received from the VUI system. Response options use a 5-point scale, ranging from 1) "strongly disagree" to 5) "strongly agree.".
使用许可:Test content may be reproduced and used for non-commercial research and educational purposes without seeking written permission. Distribution must be controlled, meaning only to the participants engaged in the research or enrolled in the educational activity. Any other type of reproduction or distribution of test content is not authorized without written permission from the author and publisher. Always include a credit line that contains the source citation and copyright owner when writing about or using any test.
量表维度:
Feedback acceptance
1. The feedback is an accurate evaluation of my performance.
2. The feedback received is correct.
3. The feedback helps me to learn how to improve my performance.
4. I feel quite good with the feedback.
5. Overall, I am satisfied with the feedback.
Perceived usefulness
1. Using the speaker improves my performance.
2. Using the speaker increases my productivity.
3. Using the speaker enhances my effectiveness.
4. Overall, I find the speaker useful.
Perceived ease of use
1. My interaction with the speaker is clear and understandable.
2. Interacting with the speaker does not require a lot of my mental effort.
3. I find the speaker is easy to use.
4. I find it easy to get the speaker to do what I want it to do.
Note: After using voice commands to control an AI-type speaker within a VUI system, participants respond to post-use questions regarding the different types of errors and feedback received from the VUI system. Response options use a 5-point scale, ranging from 1) "strongly disagree" to 5) "strongly agree."