文章名称：Unveiling the complexity of consumers’ intention to use service robots: An fsQCA approach
文献引用：Chuah, Stephanie Hui-Wen, Aw, Eugene Cheng-Xi, & Yee, Dewey. (2021). Unveiling the complexity of consumers’ intention to use service robots: An fsQCA approach. Computers in Human Behavior, Vol 123. doi: https://dx.doi.org/10.1016/j.chb.2021.106870, © 2021 by Elsevier. Reproduced by Permission of Elsevier.
量表名称：Consumer Intention to Use Service Robots Questionnaire
计分方式：Participants respond to most items on a 7-point Likert scale, anchored from 1) 'strongly disagree' to 7) 'strongly agree.' Items measuring anthropomorphism and perceived intelligence are responded to on 7-point semantic differential scales (e.g., 1 = Fake, 7 = Natural; 1 = Incompetent, 7 = Competent).
使用许可：Test content may be reproduced and used for non-commercial research and educational purposes without seeking written permission. Distribution must be controlled, meaning only to the participants engaged in the research or enrolled in the educational activity. Any other type of reproduction or distribution of test content is not authorized without written permission from the author and publisher. Always include a credit line that contains the source citation and copyright owner when writing about or using any test.
量表维度：
Anthropomorphism
How did you perceive the service robots?
1 = Fake ... ... ... ... ... ... 7= Natural
1 = Machine-like ..... ... 7= Human-like
1 = Unconscious ... ......7 =Conscious
1 = Moving rigidly .... 7 =Moving elegantly
Perceived intelligence
How did you perceive the service robots?
1 = Incompetent ... ... ... ...... 7 = Competent
1 = Incapable ... ... ... ......... 7 = Capable
1 = Ignorant ... ... ... ... ... ...... 7 = Knowledgeable
1 = Irresponsible ... ... ... ...... 7 = Responsible
1 = Unintelligent ... ... ... ...... 7 = Intelligent
1 = Foolish ... ... ... ...... 7 = Sensible
Performance expectancy
I believe that service robots are more accurate than human beings.
1 believe that service robots are more reliable with less human errors.
1 believe that service robots could provide more consistent service than human beings.
1 believe that service robots could deliver taster service than human beings.
Hedonic motivation
Interacting with service robots could be fun.
Interacting with service robots could be entertaining.
Interacting with service robots could be enjoyable.
Privacy risks
It concerns me that service robots might collect too much information about me.
It concerns me that my personal information stored in the service robots could be stolen
It concerns me that using service robots would lead to privacy invasion.
It concerns me that service robots could be hacked to spy on and attack me.
Extraversion
I see myself as someone who is
... talkative
... outgoing and sociable.
... reserved (reserve-coded)
(deleted)
Openness to experience
I see myself as someone who ... is original, comes up with new ideas
... values artistic, aesthetic experiences
... has an active imagination
Behavioral intention to use service robots
I am willing to receive services delivered by the robots.
I intend to use service robots in the future.
Using service robots is a good idea.
