文章名称：The impact of artificial intelligence capabilities on servitization: The moderating role of absorptive capacity-A dynamic capabilities perspective
文献引用：Abou-Foul, Mohamad, Ruiz-Alba, Jose L., & López-Tenorio, Pablo J. (2023). The impact of artificial intelligence capabilities on servitization: The moderating role of absorptive capacity-A dynamic capabilities perspective. Journal of Business Research, Vol 157. doi: https://dx.doi.org/10.1016/j.jbusres.2022.113609, © 2023 by Elsevier. Reproduced by Permission of Elsevier.
量表名称：AI Capabilities Scale
计分方式：All items are measured using a 5-point Likert scale with 1 = Strongly disagree, 2 = Disagree, 3 = Neither agree nor disagree, 4 = Agree, and 5 = Strongly agree.
使用许可：Test content may be reproduced and used for non-commercial research and educational purposes without seeking written permission. Distribution must be controlled, meaning only to the participants engaged in the research or enrolled in the educational activity. Any other type of reproduction or distribution of test content is not authorized without written permission from the author and publisher. Always include a credit line that contains the source citation and copyright owner when writing about or using any test.
量表维度：
Al customer value proposition
Our company is collecting after-sales insights and uses Al to personalize the customer experience and ensure our customers' success.
Our specialized data science team uses tools to calculate our customer's optimal warranty cost and duration.
Our company is using machine learning models in pricing and quoting optimization.
Our company collects and analyses embedded sensor data to provide our customers with predictive maintenance, and operation optimization services.
Al key processes optimization
Our company is using advanced data science in demand forecasting and stocking.
Our company is making a strategic data acquisition to fulfill customers' orders on time.
Our company integrates Al conversational agents' capabilities such as chatbots in our next-generation CRM.
Our company uses advanced robotics and predictive maintenance in our internal operations applications.
Our company uses intelligence capabilities such as machine vision and edge analytics in enhancing yield optimization.
Our company uses Al data mining capabilities and big data systems to enhance our product innovation process and bill of material (BOM).
Al key resources optimization
Our company applies analytics to unified data warehouses to optimize our suppliers' network.
Our company uses Al applications to optimize our labor workforce.
Our company uses advanced analytics to optimize our network's resources, ensure cybersecurity and safeguard our data.
Our company uses Al applications to identify our lowest-cost provider.
Al societal good
Our company trains Al assistants to enhance workplace safety.
Our company uses applied Al such as deep reinforcement learning to cut our operation's energy consumption, emission, waste, and equity.
Our company uses data analytics and benchmarks to provide green solutions to our customers that tackle the most prominent societal challenges such as decarbonization.
