文章名称：Consumers acceptance of artificially intelligent (AI) device use in service delivery.
文献引用：Gursoy, Dogan, Chi, Oscar Hengxuan, Lu, Lu, & Nunkoo, Robin. (2019). Consumers acceptance of artificially intelligent (AI) device use in service delivery. International Journal of Information Management, Vol 49, 157-169. doi: https://dx.doi.org/10.1016/j.ijinfomgt.2019.03.008, © 2019 by Elsevier. Reproduced by Permission of Elsevier.
量表名称：Artificial Intelligence Interaction--Model
计分方式：Items used to assess emotions are measured using a 5-point bipolar scale (e.g. bored/relaxed or unsatisfied/satisfied). Items used to assess all other constructs are measured by a 5-point disagree-agree Likert scale (1 – strongly disagree; 5 – strongly agree).
使用许可：Test content may be reproduced and used for non-commercial research and educational purposes without seeking written permission. Distribution must be controlled, meaning only to the participants engaged in the research or enrolled in the educational activity. Any other type of reproduction or distribution of test content is not authorized without written permission from the author and publisher. Always include a credit line that contains the source citation and copyright owner when writing about or using any test.
量表维度：
Social influence
Using AI devices reflects status symbol in my social networks (e.g., friends, family and co-workers)
People who influence my behavior would want me to utilize AI devices
People in my social networks who would utilize AI devices have more prestige than those who don’t
People whose opinions that I value would prefer that I utilize AI devices
People who are important to me would encourage me to utilize it
People in my social networks who would utilize artificially intelligent have a high profile
Hedonic motivation
I have fun interacting with AI
Interacting with AI devices is fun
Interacting with AI devices is entertaining
Interaction with AI is enjoyable
The actual process of interacting would be pleasant
Anthropomorphism
AI devices have a mind of their own
AI devices have consciousness
AI devices have their own free will
AI devices will experience emotions
Performance Expectancy
AI devices are more accurate than human beings
AI devices are more accurate with less human errors
AI devices provide more consistent service than human beings
Information provided by AI devices are more consistent
Effort Expectancy
Using AI devices takes too much of my time
Working with AI devices is so difficult to understand and use in services
It takes me too long to learn how to interact with AI devices
Emotion
Bored-relaxed
Melancholic-contented
Despairing-hopeful
Unsatisfied-satisfied
Annoyed-pleased
Willingness to Accept the Use of AI Devices
I am willing to receive AI device services
I will feel happy to interact with AI devices
I am likely to interact with AI devices
Objection to the Use of AI Devices
The information is processed in a less humanized manner
I prefer human contact in service transactions
People need emotion exchange during service transactions
Interaction with AI devices lacks social contact
Note. Items assessing emotions are measured using 5-point bipolar scales. All other constructs are measured by a 5-point disagree-agree Likert scale (1 – strongly disagree; 5 – strongly agree).
