The Guide on Effective Conflict Management offers guidance in selecting the most appropriate ADR technique and explains how to efficiently use them to avoid escalation, resolve disputes and reduce the cost of unavoidable disputes, before and after the commencement of arbitration proceedings. It describes the available ICC Dispute Resolution Services and gives examples of how they can be used either as standalone mechanisms or combined.
The Guide commences with an introduction and an overview of main recommendations and is followed by two main sections and one appendix. It also includes a helpful standalone infographic.
Section 1 – Proactive Conflict Management covers the ways in which business can approach conflict management without assistance Section 2 – Assisted Conflict Management covers ICC ADR Services and how and when to effectively use them. Appendix I Pre-Action Risk Assessment Tool
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