【中文版在后面】

Master the Art of Conflict Management
How to Navigate and Resolve Disagreements
Identify Conflict Triggers

When conflicts arise, it's not just about confrontation—
it's about understanding and resolution.

The harsh reality:
Conflict is inevitable.
It is essential for growth when handled well.
And toxic, when mismanaged and left to breed.

People who excel at conflict management:
↳ Resolve issues effectively.
↳ Communicate with clarity & empathy.
↳ Transform disagreements into productive outcomes.

Use this cheat sheet to master resolving conflicts

Identify Conflict Triggers
1. Communication:
↳ Miscommunication sparks conflict.
↳ Clear talk prevents issues.

2. Time:
↳ Delays cause frustration.
↳ Quick action saves time.

3. Competition:
↳ Unhealthy conflict hurts productivity.
↳ Early action boosts morale.

4. Role Expectation:
↳ Unclear roles breed tension.
↳ Specificity prevents confusion.

Here're 5 Conflict Resolution Modes
Based on 2 dimensions: assertiveness & cooperation
(Thomas-Kilmann Conflict Model)

1. Competing
↳ High Assertiveness, Low Cooperation
↳ "I'm confident this is the best approach."
Use when quick, decisive action is needed.
Ideal for high-stakes situations where you know you’re right.

2. Collaborating
↳ High Assertiveness, High Cooperation
↳ "Let's work together to find a solution."
Perfect for complex issues requiring creative solutions.
Builds mutual respect and long-term relationships.

3. Avoiding
↳ Low Assertiveness, Low Cooperation
↳ "I'd rather not get into this now; let's revisit later."
Suitable for minor issues or when emotions run high.
Prevents escalation when confrontation isn't necessary.

4. Accommodating
↳ Low Assertiveness, High Cooperation
↳ "I'm okay with your idea if it helps us move forward."
Best when harmony is more important than the issue.
Shows flexibility & willingness to support others.

5. Compromising
↳ Moderate Assertiveness, Moderate Cooperation
↳ "Let's meet in the middle and close."
Useful for temporary solutions or when both parties have equal power.
Balances assertiveness & cooperation for a fair outcome.

Plus 3 Top Tips for Resolving Conflict Faster!

Master conflict resolution today.
Strengthen your leadership tomorrow.

What's your one tip for resolving conflicts?⁣

【中文版】

掌握冲突管理的艺术

如何处理和解决分歧

识别冲突诱因

当冲突出现时，不仅仅是对抗——

这是关于理解和解决的。

残酷的现实：
冲突是不可避免的。
如果处理得当，它对生长至关重要。
而且有危害，当管理不善并被任其扩大时。

擅长冲突管理的人：
↳ 有效解决问题。
↳ 以清晰和同理心进行沟通。
↳ 将分歧转化为富有成效的结果。

使用此备忘单来掌握解决冲突

确定冲突触发器
1. 沟通：
↳ 沟通不畅会引发冲突。
↳ 清晰的谈话可以防止问题。

2. 时间：
↳ 延迟会导致挫败感。
↳ 快速操作节省时间。

3. 比赛：
↳ 不健康的冲突会损害生产力。
↳ 早期行动可以提高士气。

4. 角色期望：
↳ 角色不明确会滋生紧张。
↳ 特异性可防止混淆。

这是 5 种冲突解决模式
基于两个维度：自信和合作
（Thomas-Kilmann 冲突模型）

1. 竞争
↳ 高自信，低合作
↳ “我相信这是最好的方法。”
在需要快速、果断的行动时使用。
非常适合您知道自己是对的高风险情况。

2. 合作
↳ 高自信，高合作
↳ “让我们一起努力寻找解决方案。”
非常适合需要创造性解决方案的复杂问题。
建立相互尊重和长期关系。

3. 避免
↳ 低自信，低合作
↳ “我现在宁愿不谈这个;我们稍后再来看看。
适用于小问题或情绪高涨时。
在不需要对抗时防止升级。

4. 包容
↳ 低自信，高合作
↳ “如果它有助于我们前进，我同意你的想法。”
当和谐比问题更重要时，最好。
表现出灵活性和愿意支持他人。

5. 妥协
↳ 适度自信，适度合作
↳ “让我们在中间见面并关闭。”
对于临时解决方案或双方具有同等权力时很有用。
平衡自信与合作以取得公平的结果。

加上更快解决冲突的 3 个重要技巧！

立即掌握冲突解决方案。
明天加强您的领导力。

您解决冲突的秘诀是什么？