【中文版在后面】
Emotional intelligence is the secret to doing this right:
77% of workers say dealing with
challenging team members lowers
their morale.
(Source: Forbes)
These interactions make it tough to:
➥ Concentrate
➥ Get answers
➥ Resolve issues
➥ Maintain a positive culture
But there are ways to manage these situations effectively.
First,
➥ Take a step back and understand their behavior.
Look deeper into their motivations.
And remember, you're not alone.
➥ Seek input from teammates.
Sometimes, others can offer a fresh perspective.
When things heat up,
➥ Don't react in anger.
Keep your emotions under control.
Instead,
➥ Establish clear boundaries.
Communicate what behavior
is acceptable and what isn't.
Also,
➥ Try to see things from their perspective.
Understand their viewpoint, even if you disagree.
Above all,
➥ Stay focused on the positive.
Look for solutions rather than dwelling on the problem.
Effective communication can reduce tensions
and create a healthier work environment.
Make this a priority.
【中文版】
情商是正确做到这一点的秘诀：
77%的员工表示要处理具有挑战性的团队成员会降低他们的士气。
这些交互使得以下操作变得困难：
➥ 浓缩
➥ 获取答案
➥ 解决问题
➥ 保持积极的文化
但是有一些方法可以有效地管理这些情况。
第一
➥ 退后一步，了解他们的行为。
更深入地了解他们的动机。
请记住，您并不孤单。
➥ 寻求队友的意见。
有时，其他人可以提供一个新的视角。
当事情升温时，
➥ 不要生气地做出反应。
控制你的情绪。
相反
➥ 建立明确的界限。
传达什么行为
是可以接受的，什么是不可接受的。
也
➥ 试着从他们的角度看问题。
理解他们的观点，即使你不同意。
首先
➥ 专注于积极的一面。
寻找解决方案，而不是纠缠于问题。
有效的沟通可以缓解紧张局势
并创造一个更健康的工作环境。
将此作为优先事项。
