English-speaking hotline：At present, we has provided effective English manual service channels through the service hotline 95511 English agent service and the overseas English hotline service 86-4008833663--2. The English queue has been automatically connected after the customer dials, and the telephone answering rate has reached more than 95%, realizing 7*24 hours of all-weather response.
APP English service：At present, the Ping An Health Insurance APP has supported English switching. Customers can switch to English to check the English version of the basic information of the policy, and check the policy under their name.
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