Cite this article：
Steen-Tveit, K., Munkvold, B.E. & Rustenberg, K. Use of Standard Operating Procedures for Supporting Cross-Organizational Emergency Management: Challenges and Opportunities Identified from a Tabletop Exercise. Int J Disaster Risk Sci (2024). https://doi.org/10.1007/s13753-024-00583-5
跨组织应急管理中标准操作程序的应用：桌面演练揭示的挑战与机遇
Kristine Steen-Tveit, Bjørn Erik Munkvold & Kjetil Rustenberg
摘要：
本研究探讨了标准操作程序（SOPs）在应急规划和响应中的关键作用。在操作过程中有效地应用SOPs，对于应对超出单一组织应对能力的挑战至关重要。研究特别关注如何通过高效的信息共享和特定的行动执行来最大化成功的可能性。为了探讨SOPs在不同组织间的集体功能，本文开展了一次涵盖10个组织的综合性桌面演练，涉及战术、操作和战略层面。本文的分析识别出六个主要挑战，这些挑战主要与信息共享的结构、沟通途径，以及在这些多样化组织背景下通用SOPs的复杂整合与应用相关。此项研究为在大规模跨组织情境中使用SOPs提供了有价值的见解。
关键词：
跨组织应急管理；标准操作程序；桌面演练；团队态势感知
Use of Standard Operating Procedures for Supporting Cross-Organizational Emergency Management: Challenges and Opportunities Identified from a Tabletop Exercise
Kristine Steen-Tveit, Bjørn Erik Munkvold & Kjetil Rustenberg
Abstract：
This study investigated the crucial role of formulating and applying standard operating procedures (SOPs) in the context of emergency planning and response. The effective application of SOPs during operations is essential in order to address challenges that surpass individual organizational capacities. A specific focus on fostering efficient information sharing and executing specified actions maximizes the prospect of success. To explore the collective functionality of SOPs across organizations, we conducted a comprehensive tabletop exercise involving 10 organizations spanning tactical, operational, and strategic levels. Our analysis identified six key challenges, primarily related to the structures for information sharing, communication pathways, and the complex integration and application of common SOPs within these diverse organizational contexts. This research contributes insights into the use of SOPs in large-scale, cross-organizational scenarios.
Keywords：
Cross-organizational emergency management, Standard operating procedures, Tabletop exercise, Team situational awareness
文章链接：
https://link.springer.com/article/10.1007/s13753-024-00583-5