Describe a bad service you received in a restaurant or shop.
You should say:
When and where it happened
What happened
How you dealt with it
And explain how you felt about the experience
Part 3
Why do bad services happen?
为什么会发生糟糕的服务？
Bad services often happen due to staff shortages, lack of proper training, or poor management. High customer volume during busy times can also overwhelm employees, leading to mistakes or inattentiveness.
糟糕的服务通常是由于员工短缺、缺乏适当的培训或管理不善造成的。繁忙时段的高客流量也可能让员工感到压力，导致错误或忽视顾客。
How do most people respond to bad services?
大多数人如何应对糟糕的服务？
Most people try to address bad service politely by speaking to the staff or manager. Some may choose to leave a review or feedback after the experience, while others might simply avoid returning to that establishment.
大多数人会试图通过与员工或经理沟通来礼貌地处理糟糕的服务。有些人会在体验后留下评论或反馈，而另一些人可能选择不再光顾这家店。
Do most restaurants and shops provide better services than in the past?
现在的餐厅和商店提供的服务比过去好吗？
Yes, many restaurants and shops have improved their services over the years due to competition and customer expectations. Technology, like online ordering and automated systems, has also made services more efficient. However, there are still cases where service falls short, especially during peak hours or in poorly managed establishments.
是的，许多餐厅和商店由于竞争和顾客期望的提升，服务质量已经比过去有所改善。科技的运用，比如在线点单和自动化系统，也让服务更加高效。然而，在高峰期或管理不善的场所，服务水平仍可能不尽人意。
生词和短语总结
Popular spot - 受欢迎的地点
Overwhelmed - 不堪重负的
Unusually long time - 异常长的时间
Incorrect dishes - 上错的菜品
Point it out - 指出问题
Unprofessional - 不专业的
Politely ask - 礼貌地请求
Feedback form - 反馈表
Attentiveness - 关注（顾客的需求）
Courtesy - 礼貌
Staff shortages - 员工短缺
Proper training - 合适的培训
Poor management - 管理不善
High customer volume - 高客流量
Address bad service - 处理糟糕的服务
Speak to the manager - 与经理沟通
Leave a review - 留下评论
Customer expectations - 顾客期望
Technology adoption - 技术应用
Fall short - 达不到标准
Take a long time to - 花很长时间去做某事
Deal with the problem - 处理问题
Provide better services - 提供更好的服务
Handle complaints professionally - 专业地处理投诉
Improve service quality - 提升服务质量
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