在北京，一座拥有2100 多万常住人口的超大城市，有一条热线时刻准备着倾听每个人的声音，看见每个人的困境，助力每一个梦想。
In a megacity of over 21 million people, how is it possible for individuals to make their voices heard? In Beijing, the answer is the 12345 Hotline. Through this innovative response mechanism, residents across the city's 343 sprawling sub-districts can air their grievances.
This is a technology-powered solution to megacity governance.这是一条以人民为中心、千头万绪不改一心一意的发展之路。This is a path opened up by a people-centered philosophy.This is an unprecedented reform in urban governance.从2019年北京启动“接诉即办”改革以来，北京12345市民服务热线收到了1.5亿条民众诉求。In 2019, Beijing launched its "Swift Response to Public Complaints" reform. Since then, the 12345 Hotline has received over 150 million requests.在这里，任何来电都会被接听，任何疑问都会被答复，并以响应率、解决率和市民满意率，作为服务衡量标准。Every call is answered and every issue is addressed. The responses are assessed for speed, satisfaction and execution.12月14日，敬请关注 CGTN 出品的4K纪录片《热线北京》，用一条热线听见千千万万个真实诉求，撬动一场超大城市治理改革，为全球城市治理提供中国智慧、中国方案。Tune in to the CGTN documentary "Hotline Beijing" on December 14, to discover how people in the Chinese capital, by finding solutions to the everyday issues bothering them, are making it a better place to live for everyone.
