全民博物馆：在无障碍和包容性方面的创新实践案例
(English Version Below)
简介：
2024年，在联合国残障人权利伙伴关系（UNPRPD）的支持下，联合国教科文组织在我国发起了“为残障人士构建无障碍博物馆”项目。作为该项目系列活动之一，联合国教科文组织和中国博物馆协会现公开征集中国博物馆在提升全民无障碍方面的创新实践案例。我们诚邀各类博物馆分享其为促进无障碍参观的政策和措施，受众包括但不限于残障人士、老年人、儿童、孕妇、临时性行动不便者、隐形残障人士、神经多样性人群以及其他有特殊需求的人群。本次征集活动为中国博物馆提供了一个展示其在无障碍服务方面创新举措的平台，同时也在全球范围内推广这些典范实践，以持续努力推进无障碍文化的发展。
入选优秀案例将被收录在联合国教科文组织的《全民博物馆：在无障碍和包容性方面的创新实践案例》出版物中，并有机会在专业和公共活动中展出。
背景：
博物馆作为文化教育机构，应为所有人提供平等的访问机会。然而，许多博物馆在为不同需求的观众提供无障碍设施和服务方面仍面临挑战。本次征集旨在发掘和推广全民无障碍博物馆的创新实践，促进博物馆行业的普惠性发展。
征集目标：
向相关专业人士及公众展示在全民无障碍方面表现卓越的博物馆
收集和分享全民无障碍博物馆的创新方法和成功经验
提高公众对博物馆全民无障碍重要性的认识
鼓励更多博物馆采取行动，促进全方位无障碍
征集范围：
物理无障碍：如轮椅友好服务台、无障碍出入口、无障碍停车位、直梯、无障碍洗手间、休息区、安静区、哺乳室等；
信息无障碍：如多种格式的说明（盲文、大字版、易读版）、字幕服务（如视频展品）、实时文字转换服务、感官地图、多语言服务（如中文、英语、手语）、听力辅助系统等；
意识无障碍：如员工无障碍意识培训、包容性服务意识、特殊需求应对能力、无障碍服务的定期评估和反馈机制（包括观众调查和员工反馈）等；
展品无障碍：如可触摸展品、多感官体验、高度适宜的展示方式、虚拟现实（VR）或增强现实（AR）体验、互动展示、博物馆藏品的3D打印复制品等；
数字无障碍：如无障碍网站、虚拟展览、移动应用、适老化设计等；
个性化支持和适配：为残障人士配备的支持性工具，服务性、辅助性及情感支持动物友好政策，特殊时段参观（如安静时段、专门为特定群体设计的参观时间），无障碍交通信息和协助等；
无障碍教育与活动：特殊教育课程（例如针对学习和发展障碍者或孤独症的项目，针对患有阿尔兹海默症的老人及其看护人的项目等），线上无障碍教育资源，艺术疗愈，支持无障碍艺术创作等；
社群无障碍支持：面向无障碍社群开展文化服务，与残障者自组织、协会、社群等合作开展无障碍项目，提供社群无障碍文化教育，组织社群无障碍文化活动等；
无障碍政策：如制定和实施全面的博物馆无障碍战略，建立无障碍服务标准和指南，设立无障碍专项基金，组建无障碍咨询委员会，制定无障碍行动计划，建立无障碍措施的持续改进和监督机制等。
提交要求：
请提供不少于2页的案例描述，内容应包括：
博物馆背景和目标观众的简要描述
案例所解决的无障碍问题
采用的创新措施详细说明及实施过程
这些措施的结果、影响和可持续性
3-5张高清照片或短视频
受益群体的反馈和评价
评选标准：
创新性：采用的方法和技术的创新程度及前瞻性
有效性：措施对改善全民无障碍的实际效果和深度
影响力：受益群体的广度和受益程度
可持续性：长期实施、优化和发展的能力
可复制性：经验对其他博物馆的借鉴价值和推广潜力
包容性：考虑到的特殊需求群体的多样性
遴选流程：
重要日期：
案例提交截止日期：2024年11月15日
入选优秀案例公布日期：2024年12月16日
提交方式：请通过扫描下方二维码或点击“阅读原文”填写并提交在线表格。
如有问题，请联系：
联合国教科文组织东亚地区办事处文化部 李雨涓女士 y.li@unesco.org
中国博物馆协会 杨希彦女士 zgbwgxh@vip.sina.com，010-64031809
Call for Good Practices | Museums for Everyone: Innovative Practices in Accessibility and Inclusion
In 2024, with the support of the United Nations Partnership on the Rights of Persons with Disabilities (UNPRPD), the "Accessible Museums for Persons with Disabilities" project has launched in China. As a key activity under the project, UNESCO and Chinese Museum Association (CMA) are seeking innovative practices of universal accessibility among Chinese museums. We invite museums of all types to share existing policies and measures for enhancing accessibility for all visitors, including but not limited to persons with disabilities, elderly individuals, children, pregnant women, those with temporary mobility limitations, individuals with invisible disabilities, neurodivergent individuals, and anyone with special needs. This call will provide a platform for Chinese museums to demonstrate their innovative approaches to accessible services while promoting the good practices on a global level to continuously advance accessibility.
Selected practices will be featured in UNESCO’s Museums for Everyone: Innovative Practices in Accessibility and Inclusion publication and to be showcased at professional and public events.
Background:
Objectives:
Identify and recognize museums excelling in universal accessibility
Collect and share innovative approaches and successful experiences of universally accessible museums
Raise public awareness on the importance of universal accessibility among museums
Encourage more museums to take action to enhance comprehensive accessibility
Scope:
Physical Accessibility: e.g., wheelchair-friendly service counters, accessible entrances and exits, accessible parking spaces, elevators, accessible restrooms, rest areas, quiet zones, nursing rooms, etc.
Information Accessibility: e.g., multi-format descriptions (braille, large print, easy-to-read versions), captioning services (for video exhibits), real-time text conversion services, sensory maps, multilingual services (such as Chinese, English, sign language), hearing assistance systems, etc.
Attitudinal Accessibility: e.g., staff training on accessibility awareness, inclusive service mindset, special needs response capabilities, regular evaluation and feedback mechanisms for accessibility services (including visitor surveys and staff feedback), etc.
Exhibit Accessibility: e.g., touchable exhibits, multi-sensory experiences, height-appropriate display methods, virtual reality (VR) or augmented reality (AR) experiences, interactive displays, 3D printed replicas of museum artifacts, etc.
Digital Accessibility: e.g., accessible websites, virtual exhibitions, mobile applications, age-friendly designs, etc.
Personalized Support and Adaptations: social stories, sensory backpacks, service, assistance and emotional support animal-friendly policies, special visiting hours (e.g., quiet hours, visiting times designed for specific groups), accessible transportation information and assistance, etc.
Accessible Education and Activities: special educational needs and disabilities (SEND) programs and resources (e.g., programs for individuals with learning and developmental disabilities or autism, programs for elderly with Alzheimer's disease and their caregivers), online accessible educational resources, art therapy, support for accessible artistic creation, etc.
Community Accessibility Support: providing cultural services to the accessible community, collaborating with organizations, associations, and Organizations of Persons with Disabilities to carry out accessibility projects, offering accessible cultural education to the disability community, organizing accessible cultural events for the community.
Accessibility Policy: e.g., developing and implementing comprehensive museum accessibility strategies, establishing accessibility service standards and guidelines, setting up dedicated accessibility funds, forming accessibility advisory committees, creating accessibility action plans, establishing mechanisms for continuous improvement and monitoring of accessibility measures, etc.
Submission Requirements:
Please provide a description of your case study with at least 2 pages, including:
A brief introduction of the background of the museum and its target audience
Specific accessibility issue(s) the case addresses
Detailed description of innovative measure(s) employed and the implementation process
Results, impacts, and sustainability of the measure(s)
3-5 high-resolution photos or short videos
Feedbacks and evaluations from beneficiary groups
Selection Criteria:
Innovation: degree of innovation and foresight in methods and technologies employed
Effectiveness: actual impact and depth of improvement in universal accessibility
Impact: breadth of beneficiary groups and degree of benefit
Sustainability: capacity for long-term implementation, optimization, and development
Replicability: value of experiences for other museums and potential for wider application
Inclusivity: diversity of special needs groups considered
Selection Process:
Important Dates:
Submission deadline: 15 November 2024
Announcement of selected cases: 16 December 2024
Submission Method: Please submit your proposal by scanning the QR code below or clicking “Read More” to fill out the online form.
For further questions or concerns, please contact:
UNESCO Regional Office for East Asia, Culture Sector, Ms. Yujuan Li, y.li@unesco.org
Chinese Museum Association, Ms. Xiyan Yang, zgbwgxh@vip.sina.com 010-64031809
