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Job Summary
Technical Support Engineer
Customer support, testing and calibration of flow measurement meters and systems. Provide support other departments as needed.
Key Responsibilities
Technical support on our legacy products through phone, email and other communication channels
Support sales team with technical related issues, help sales team to select the proper product model or recommend the optimal system solution for client’s application
Provide on-site service to customers for installation supervision, programming and training. May need 10-20% travel
Manage and maintain the return (RMS) products. Develop, maintain and monitor procedures for all support cases
Conduct hardware/software testing and lab calibration
Meter assembly including wiring batteries, PCB potting and solder iron connection
Assist engineering, manufacturing and S&H as needed.
Required skills
Electronics, hardware, software or mechanics
Electronic testing, software testing. Familiar with MS Office
Excellent verbal and written communication skills
Associates or higher degree in electrical engineering, mechanical engineering or similar experience
Desired skills
Customer-phone technical assistance experience. Informative and proactive customer support
Soldering experience
Strong problem solving, organization and analytical skills
Being sensitive to international customers whose primary language is not English. Speak Chinese is a plus.
Desired attributes
Very good organization skill, keep work place clean and well organized and functional
Self-motivated, and proactive
Disciplined-accomplishes assigned tasks in the allotted time
Works well with other team members. Respectful to co-workers
Punctual, adheres to break and lunch schedules
Works safely and follows rules and procedures
Sense of urgency to quickly solve customer problems in satisfactory manner.
Other information about the job
Requires pushing carts and pallet jacks from time to time
Might require working outside normal company hours to support international customers.
Please send your resume to
katie.liao@spiremt.com
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