Describe a good service you received.
You should say:
What the service was
When you received it
Who you were with
And explain how you felt about it
One of the most impressive services I received was at a Hai Di Lao hotpot restaurant last year when I went out for dinner with my family. Hai Di Lao is famous for its excellent customer service, and my experience that evening certainly lived up to its reputation.
We arrived during a busy time and had to wait for a table, but the staff made sure we were comfortable. They offered free snacks, drinks, and even hand massages while we waited. Once we were seated, the service became even more extraordinary. Our waiter was incredibly attentive—he helped us customize the soup base, provided aprons to protect our clothes, and even tied up my long hair with a hairband they provided so I could eat comfortably.
What really impressed me was their attention to detail. For example, when they noticed that my dad wasn’t familiar with using the dipping sauces, a staff member kindly prepared one for him based on his taste preferences. Towards the end of the meal, they brought out a complimentary fruit platter and sang a birthday song when they overheard my mom mention it was her birthday.
The experience made me feel truly valued as a customer. Hai Di Lao’s thoughtful and personalized service turned a simple meal into a delightful experience.
我收到过的一次令人印象深刻的服务是在去年和家人一起去海底捞吃火锅时的经历。海底捞因其卓越的客户服务而闻名，而那次经历确实让我感受到了他们的服务质量。
那天我们在高峰时段到达，得等一会儿才有位置，但工作人员确保我们感到舒适。等位期间，他们提供了免费的小吃、饮料，甚至还有手部按摩服务。一旦我们入座，服务变得更加出色。我们的服务员非常细心，他帮助我们定制火锅底料，还为我们提供了围裙保护衣物，甚至给我扎上了发带，方便我吃饭。
让我特别印象深刻的是他们对细节的关注。例如，当他们注意到我爸爸不太会使用蘸料时，一位工作人员主动根据他的口味偏好准备了蘸料。用餐快结束时，他们还送上了免费的水果拼盘，当听到我妈妈说是她的生日时，还特地为她唱了生日歌。
这次经历让我感到自己作为顾客被真正重视。海底捞的贴心和个性化服务将一次简单的就餐体验转变为一次愉快的回忆。
Part 3
1. What do you think of the relationship between companies and customers?你怎么看待公司与顾客之间的关系？ The relationship between companies and customers is based on trust and mutual benefit. Companies need to provide high-quality products and services to satisfy customers, while customers’ loyalty and feedback help companies grow. A positive relationship can create a win-win situation, as satisfied customers often become repeat customers and recommend the business to others.
公司与顾客之间的关系是建立在信任和互利基础上的。公司需要提供高质量的产品和服务来满足顾客需求，而顾客的忠诚和反馈则帮助公司成长。良好的关系可以创造双赢的局面，满意的顾客不仅会成为回头客，还会推荐公司给他人。
2. As a customer, what kinds of services would you expect to receive from a company?
作为顾客，你期望从公司获得哪些服务？
As a customer, I expect companies to be professional, attentive, and proactive. For example, personalized service like what Hai Di Lao offers is a great way to make customers feel valued. In addition, I look for prompt problem-solving, clear communication, and little gestures that show the company cares about the customer experience.
作为顾客，我期望公司能够专业、细心并且具有前瞻性。例如，像海底捞这样的个性化服务就非常能让我感受到被重视。此外，我还期望公司能够及时解决问题、清晰沟通，以及提供那些能让顾客感受到关怀的小细节。
3. Why should companies react quickly when customers have difficulties?
为什么公司在顾客遇到困难时应当迅速反应？
Quick reactions show that a company values its customers and takes responsibility for their satisfaction. Delayed responses can cause frustration, lead to bad reviews, and damage the company’s reputation. When companies address problems promptly, they not only resolve the issue but also demonstrate their professionalism and care, which can help build trust and loyalty.
迅速反应表明公司重视顾客，并且愿意为顾客的满意度负责。拖延的反应可能会让顾客感到沮丧，导致负面评价并损害公司声誉。及时处理问题不仅能够解决顾客的困难，还能展示公司的专业性和关怀，帮助建立信任和忠诚。
4. What kinds of jobs involve coping with the public? 哪些工作需要与公众打交道？
Jobs in the service industry, such as waiters, customer service representatives, and hotel staff, involve regular interaction with the public. Healthcare workers, teachers, and retail staff also work closely with people daily. These jobs require strong communication skills, patience, and a problem-solving mindset to handle diverse situations and meet customers’ or clients’ needs effectively.
服务行业的工作，例如服务员、客服代表、酒店工作人员，通常需要与公众打交道。医疗工作者、教师和零售工作人员也需要与人互动。这些工作要求良好的沟通技巧、耐心和解决问题的能力，以有效应对各种情况并满足顾客或客户的需求。
生词短语总结
Memorable - 值得记住的，难忘的
Cozy - 舒适的，温馨的
Host - （餐馆等的）迎宾员，主持人
Attentive - 细心的，专心的
Customise - 定制，个性化
Aprons - 围裙
Dipping sauces - 蘸料
Complimentary - 免费的
Gesture - 手势，姿态，表示关心或友好的行为
Proactive - 积极主动的
Problem-solving - 解决问题的
Feedback - 反馈
Loyalty - 忠诚，忠实
Promptly - 迅速地，及时地
Build trust - 建立信任
Win-win situation - 双赢局面
Attention to detail - 对细节的关注
Personalized service - 个性化服务
Customer satisfaction - 顾客满意度
Word-of-mouth - 口碑，口口相传
Retail - 零售
Healthcare - 医疗保健
Public-facing - 面向公众的
Patience - 耐心
Customer loyalty - 顾客忠诚度
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