个人简介
选自【名联猎头·外籍人才资源库】
推荐行业：酒店、写字楼、物业、游艇等
编号：E7303
国籍：白俄罗斯
年龄：30岁
身高：165CM
语言：英文流利，中文基础
当前所在地：白俄罗斯
备注：形象气质佳，有酒店工作经验
Education Experience
2013/09- 2017/07
Bachelor of economics
Faculty of economics
Belarusian State Economic University
Work Experience
2023/06-2024/05 Assistant manager Kunming XXX hotel
-Greeted guests upon arrival and offered assistance.
-Recommended hotel services or amenities that guest may find useful.
-Provided guest assistance and recommendations for tourist attractions.
-Fill the logbook of everyday reports.
-Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
-Answered guest inquiries and provided information regarding hotel services and amenities.
-Orchestrated temporary storage and delivery of luggage items for guests upon request.
- Arranged inspection and preparation of VIP rooms. Check in VIP guests.
-Joined other departments for help during high season.
2020/09-2021/08 Guest relation officer Kunming XXX hotel
-Greeted guests upon arrival and offered assistance.
-Recommended hotel services or amenities that guest may find useful.
-Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
-Provided guest assistance and recommendations for tourist attractions.
-Working with VIP visitors. Coordinating services during their staying in the hotel.
-Answered guest inquiries and provided information regarding hotel services and amenities.
-Orchestrated temporary storage and delivery of luggage items for guests upon request.
-Joined other departments for help during high season.
2019/07-2020/07 Guest service manager Howard Johnson sweet dream resort weihai
-Greeted guests upon arrival and offered assistance.
-Oversaw lobby operations and concierge services.
-Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
-Coordinated luggage collection, transportation and storage.
-Recommended hotel services or amenities that guest may find useful.
-Provided guest assistance and recommendations for tourist attractions.
-Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
-Answered guest inquiries and provided information regarding hotel services and amenities.
-Oversaw regulated greeting and internal processing of guests upon arrival.
-Orchestrated temporary storage and delivery of luggage items for guests upon request.
-Joined other departments for help during high season.
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