【外籍人才推荐】推荐俄罗斯女1名,编号Z0241

旅行   2024-11-07 16:33   重庆  


   个人简介

选自【名联猎头·外籍人才资源库】

推荐行业:酒店、写字楼、物业、游艇等

编号:Z0241

国籍:俄罗斯

年龄:26岁

身高:173cm

语言:英语,中文(HSK4),俄语

当前所在地:中国

备注:中文比较好,身高优势,硕士毕业,有过5星级酒店工作经验


Profile Summary


                         

I am a proactive and passionate hospitality professional with 2 years of 5- star hotel experience! I know how to work with the most demanding customers and VIP guests and provide excellent service. I've been studying Chinese language and culture for many years, and I will be very happy to continue my career in this amazing country!


Education Experience


                         

MASTER´S DEGREE IN ASIAN AND AFRICAN ECONOMICS /2019 - 2021 SAINT PETERSBURG STATE UNIVERSITY , RUSSIA

BACHELOR´S DEGREE IN ASIAN AND AFRICAN STUDIES /2015 - 2019URAL FEDERAL UNIVERSITY , RUSSIA

CHINESE LANGUAGE INTERNSHIP / 2017SHANGHAI INTERNATIONAL STUDIES UNIVERSITY, CHINA

CHINESE LANGUAGE INTERNSHIP / 2016XINJIANG UNIVERSITY, CHINA


Work Experience


                         

Guest Service Manager  Axxx Pxxx 5*, Axxx Pxxx 4*/Oct 2023- now

Increased customer satisfaction and relation by delivering exceptional customer service, understanding their specification, answering inquiries, and resolving issues in a courteous manner

Providing linguistic support for guests and employees (English-Chinese-Russian) maintaining a database of guests and their preferences (review arrivals day-by-day and in advance, updating guests profiles information of more than 150 guests per month)

Control preparation of rooms for receiving VIP guests, ensuring 99% execution of guests request and special

Resolved over 20 guest complains per month

Maintaining contacts in the company’s internal messenger with more than 50 guests per month


GUEST RELATIONS MANAGER Palace xxx Hotel 5*, Saint , Russia / Sep 2021 - July 2023

Took care of check-in and check-out procedures, provided all-round

support and handled guest requests

Gained sound experience of working with VIP guests

Became the best Employee of the Quarter in 2022


GUEST RELATIONS OFFICER

xxx Grand Hotel Europe, in Russia / Jul 2021 -Aug 2021

Handled guest requests, including special requests and complaints

Prepared for the visits of VIP guests and provided all-round support to them during their stay


SPECTATOR SERVICES OFFICER    FIFA World Cup - 2018, Russia / Jun 2018 - Jul 2018

Provided support to international guests of the largest football event held in Russia

Worked succesfully under high-pressure conditions


TRANSLATOR  Freelance Translation, Ekaterinburg, Russia / Oct 2017 - Oct 2018

Worked as a Translator/Interpreter at various forums, festivals and events


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