个人简介
选自【名联猎头·外籍人才资源库】
推荐行业：酒店、写字楼、物业、游艇等
编号：Z0241
国籍：俄罗斯
年龄：26岁
身高：173cm
语言：英语，中文（HSK4），俄语
当前所在地：中国
备注：中文比较好，身高优势，硕士毕业,有过5星级酒店工作经验
Profile Summary
I am a proactive and passionate hospitality professional with 2 years of 5- star hotel experience! I know how to work with the most demanding customers and VIP guests and provide excellent service. I've been studying Chinese language and culture for many years, and I will be very happy to continue my career in this amazing country!
Education Experience
MASTER´S DEGREE IN ASIAN AND AFRICAN ECONOMICS /2019 - 2021 SAINT PETERSBURG STATE UNIVERSITY , RUSSIA
BACHELOR´S DEGREE IN ASIAN AND AFRICAN STUDIES /2015 - 2019URAL FEDERAL UNIVERSITY , RUSSIA
CHINESE LANGUAGE INTERNSHIP / 2017SHANGHAI INTERNATIONAL STUDIES UNIVERSITY, CHINA
CHINESE LANGUAGE INTERNSHIP / 2016XINJIANG UNIVERSITY, CHINA
Work Experience
Guest Service Manager Axxx Pxxx 5*, Axxx Pxxx 4*/Oct 2023- now
Increased customer satisfaction and relation by delivering exceptional customer service, understanding their specification, answering inquiries, and resolving issues in a courteous manner
Providing linguistic support for guests and employees (English-Chinese-Russian) maintaining a database of guests and their preferences (review arrivals day-by-day and in advance, updating guests profiles information of more than 150 guests per month)
Control preparation of rooms for receiving VIP guests, ensuring 99% execution of guests request and special
Resolved over 20 guest complains per month
Maintaining contacts in the company’s internal messenger with more than 50 guests per month
GUEST RELATIONS MANAGER Palace xxx Hotel 5*, Saint , Russia / Sep 2021 - July 2023
Took care of check-in and check-out procedures, provided all-round
support and handled guest requests
Gained sound experience of working with VIP guests
Became the best Employee of the Quarter in 2022
GUEST RELATIONS OFFICER
xxx Grand Hotel Europe, in Russia / Jul 2021 -Aug 2021
Handled guest requests, including special requests and complaints
Prepared for the visits of VIP guests and provided all-round support to them during their stay
SPECTATOR SERVICES OFFICER FIFA World Cup - 2018, Russia / Jun 2018 - Jul 2018
Provided support to international guests of the largest football event held in Russia
Worked succesfully under high-pressure conditions
TRANSLATOR Freelance Translation, Ekaterinburg, Russia / Oct 2017 - Oct 2018
Worked as a Translator/Interpreter at various forums, festivals and events
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