个人简介
选自【名联猎头·外籍人才资源库】
推荐行业：酒店、写字楼、物业、游艇等
编号：Z0266
国籍：乌克兰
年龄：27岁
身高：163cm
语言：乌克兰语，英语，中文（基础）
当前所在地：乌克兰
备注：形象气质佳，有酒店工作经验，宾客接待服务经验丰富
Education Experience
H. S. Skovoroda Kharkov National Pedagogical University, Ukraine
Master Degree in Russian Philology (2019)
H. S. Skovoroda Kharkov National Pedagogical University, Ukraine
Bachelor's Degree in English Philology (2018)
Work Experience
Guest Relations Executive (Kids Club and Recreation)
XXX / 12. 2023 - 07. 2024
lGreeted guests in the Kids Club and Recreation areas, provided warm welcome.
lHandled complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.
lWorked on the schedule of activities for guests and pro-actively promoted the activities and services.
lKept updated records of guest interactions and transactions, utilizing computer systems and software effectively.
Guest Relations Officer (Kids Club and Boutique)
St Regis Vommuli 5*, Maldives / 11. 2022 - 12. 2023
lGreeted all guests with a sincere and friendly welcome.
lMaintained current knowledge of the resort facilities, services and events and at all times provided guests with accurate and up-to[1]date information.
lEnsured the smooth and efficient running of guest service support in the Kids Club and Resort Boutique.
lProcessed payments and maintained accurate guest records.
lResponded to escalated guest concerns in a considerate, professional and positive manner.
Kids Club Attendant
Sun Siyam Iru Fushi Resort 5*, Maldives / 01. 2022 - 07. 2022
lEnsured all children and guests are registered, all data on special diet, allergies, care needs are recorded, monitored & delivered appropriately.
lCarried out all activities always considering guest safety and needs.
lAssisted to organize special events throughout the year to promote value to the guests during their stays at the Resort.
lEnsured and provided flawless, upscale, professional and high[1]class guest service experiences.
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