【外籍人才推荐】推荐意大利女1名，编号E10436

Education Experience

Guest Experience Supervisor August 2024 - Till now   SUNRISE Montemare

ØDaily meetings, training and operation organization

ØVip amenities orders, organization special events, daily rounds to collect guest feedback and increase rank on multiple platforms 

ØAuditing : restaurants, toilets, rooms and public area's.

ØOrientations for Touristic agents and FAM trips.

ØOrganization of GM cocktails and special events 

ØWelcoming guests as they arrive and checking them into their rooms

ØAnswering phone calls and responding to guest inquiries

ØHandling guest complaints and resolving issues in a timely and professional manner

ØAssisting guests, fullfil requests

ØCoordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly

ØMaintaining a clean and organized front desk area

ØProviding information about hotel amenities, local attractions, and restaurants

ØUpselling hotel services and amenities to guests

ØEnsuring guest satisfaction throughout their stay

Guest relation officer May 2024 - July 2024      Tropitel Sahl Hasheesh

ØGreet guests and warmly welcome them upon arrival, ensuring a positive first impression.

ØAssist guests with check-in and check-out procedures, providing necessary information about hotel amenities and policies.

ØAnswer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.

ØHandle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.

ØBook and confirm reservations for guests, ensuring accuracy and attention to detail.

ØCoordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and address any issues during their stay.

ØMaintained a clean and organized front desk area, ensuring all necessary supplies were readily available for guest use.

ØUp-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.

ØKeep updated records of guest interactions utilizing computer systems and software effectively.

ØMaintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.

Guest Experience Agent August 2023 - April 2024       Sunrise Holidays

ØGreet guests and warmly welcome them upon arrival, ensuring a positive first impression.

ØAssist guests with check-in and check-out procedures, providing necessary information about hotel amenities and policies.

ØAnswer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.

ØHandle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.

ØBook and confirm reservations for guests, ensuring accuracy and attention to detail.

ØCoordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and address any issues during their stay.

ØMaintained a clean and organized front desk area, ensuring all necessary supplies were readily available for guest use.

ØUp-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.

ØKeep updated records of guest interactions utilizing computer systems and software effectively.

ØMaintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.

Guest Experience Supervisor January 2023 - July 2023     Pyramisa hotels

ØDaily meetings, training and operation organization

ØVip amenities orders, organization special events, daily rounds to collect guest feedback and increase rank on multiple platforms 

ØAuditing : restaurants, toilets, rooms and public area's.

ØOrientations for Touristic agents and FAM trips.

ØOrganization of GM cocktails and special events 

ØWelcoming guests as they arrive and checking them into their rooms

ØAnswering phone calls and responding to guest inquiries

ØHandling guest complaints and resolving issues in a timely and professional manner

ØAssisting guests, fullfil requests

ØCoordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly

ØMaintaining a clean and organized front desk area

ØProviding information about hotel amenities, local attractions, and restaurants

ØUpselling hotel services and amenities to guests

ØEnsuring guest satisfaction throughout their stay

Guest experience agent February 2021 - December 2022    Jaz Aquaviva

ØGreet guests and warmly welcome them upon arrival, ensuring a positive first impression.

ØAssist guests with check-in and check-out procedures, providing necessary information about hotel amenities and policies.

ØAnswer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.

ØHandle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.

ØBook and confirm reservations for guests, ensuring accuracy and attention to detail.

ØCoordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and address any issues during their stay.

ØMaintained a clean and organized front desk area, ensuring all necessary supplies were readily available for guest use.

ØUp-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.

ØKeep updated records of guest interactions utilizing computer systems and software effectively.

ØMaintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.

Guest experience agent February 2020 - January 2021     Jaz Saraya Resort

ØGreet guests and warmly welcome them upon arrival, ensuring a positive first impression.

ØAssist guests with check-in and check-out procedures, providing necessary information about hotel amenities and policies.

ØAnswer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.

ØHandle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.

ØBook and confirm reservations for guests, ensuring accuracy and attention to detail.

ØCoordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and address any issues during their stay.

ØMaintained a clean and organized front desk area, ensuring all necessary supplies were readily available for guest use.

ØUp-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.

ØKeep updated records of guest interactions utilizing computer systems and software effectively.

ØMaintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.

SPA Manager January 2018 - January 2020       Planet SPA

ØDaily meetings, training and operation organization for all SPA employees 

ØComplain handling and problem solving to ensure customer satisfaction, handling any conflicts between staff and customer and staff and staff

ØVip amenities orders, organization special events, daily rounds to collect guest feedback and increase

Ørank on multiple platforms 

ØAuditing : Spa public area, front desk, toilets, wet area and rooms maintenance and cleaning. Plus back areas and inventory used materials and orders.

ØFinish all required reports on time, orientations for customers inside SPA and give full information about services and treatments offered in Spa.

ØCollect customers feedbacks request to publish positive reviews to increase rank.