联合国难民署
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本次公开招聘的岗位是：私营部门伙伴关系高级助理（数字系统）
敬请报名，加入我们！
请仔细阅读以下招聘信息和报名细节：
Functional Title: Senior PSP Assistant (Digital)
Duty Station: Beijing, China
Staff Member / Affiliate Type: UNOPS LICA-5
Expected Start Date: 03 Feb 2025
Application closing date: 22 Jan 2025 (before 23:59 Beijing time)
1
General Background
The Office of the United Nations High Commissioner for Refugees (UNHCR) was established on December 14, 1950 by the United Nations General Assembly. The UN Refugee Agency is mandated to lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees. It strives to ensure that everyone can exercise the right to seek asylum and find safe refuge in another State, with the option to return home voluntarily, integrate locally or to resettle in a third country.
UNHCR has helped millions of people to restart their lives. They include asylum seekers, refugees, returnees, stateless people and internally displaced persons. Its interventions in the areas of protection, shelter, health and education have been crucial, healing broken pasts and building brighter futures.
The UNHCR Office in China was established in 1979. Although China has been party to the 1951 Convention and 1967 Protocol since 1982, it has no law comprehensively governing asylum. In the absence of national refugee legislation, UNHCR continues to register asylum seekers, conducts individual refugee status determination under its mandate, seeks durable solutions for refugees, and provides direct assistance to the refugee population in mainland China.
The Standing Committee of China’s National People’s Congress adopted an Exit-Entry Administration Law on 30 June 2012, which came into force on 1 July 2013. This domestic law includes a provision (Article 46) regarding the treatment of refugees, which foresees, interalia, the possibility for persons of concerns to legally reside in China on the basis of a temporary identification to be issued by the authorities. UNHCR has been advocating for implementing regulations concerning Article 46 as well as working on building the capacity of the Government of China to implement its obligations under the 1951 Geneva Convention relating to the Status of Refugees and its 1967 Protocol.
UNHCR will continue to work with all stakeholders in China to ensure persons of concern receive adequate protection and assistance as well as to seek durable solutions for refugees.
The Private Sector Partnerships Service (PSP) sits within UNHCR’s Division of External Relations (DER) and is responsible for mobilizing resources and other forms of support from the private sector. In 2019, UNHCR China Office set up a new Private Sector Partnerships team to mobilize resources from the Chinese private sector to support our work globally. One of the key aspects in PSP’s work is to expand UNHCR’s engagement with the general public including UNHCR’s existing and potential supporters.
UNHCR China is now recruiting an experienced fundraising professional to develop Individual Giving programme by optimizing life-time value of donors, enhanced donor experience with data-driven approach and carry out the day-to-day coordination of donor care initiatives.
This position is a UNOPS position with a contract which is renewable each calendar year.
2
Purpose and Scope of Assignment
Under the overall supervision of Asscoaite PSP Officer (Beijing), the individual contractor will assist in the following:
1/ Accountability (key results that will be achieved)
•Support PSP team to achieve individual giving fundraising Key Performance Indicators
•Support to develop donor communications content for daily digital usage
•Support to initiate and execute donor engagement activities for enlarging supporter base and improving donor development performance
•Support to manage E-shop, regular-giving campaigns, CRM system/digital tool and database
•Support to improve, monitor and analyse online fundraising and social media performance
•Support PSP individual giving work on admin, procurement, financial process related tasks
•Support to the development of the Middle Value Donor program
2/ Responsibility (processes and functions undertaken to achieve results)
•Through working efficiently with internal teams, extrenal vendors and media partners, base on daily marketing insights and findings, support to develop daily communications content for donor communications and social media interactions;
•Support to initiate digital supporter interactions or engaging activities on social media and to deliver relevant and contextual push notifications via CRM digital tools;
•Support to design, execute and optimize donor development programs;
•Monitor E-shop back-end system, maintain the E-shop content and ensure its healthy operation;
•Support to release, maintain and optimize the operation of regular giving programs on multi-channels including owned and 3rd party digital platforms;
•Support to draft individual giving report to summarize E-commerce and fundraising performance, supporter data trending and donor care related findings and learning;
•Support to liaise with foundation partners to ensure donor care progam compliant with local laws and regulations;
•Extract actionable insights from available database and online monitoring dashboard, using these insights to evolve communications with target audience to engage, convert and upgrade, including for the development of the middle value donor program;
•Accumulate market knowledge of fundraising in Mainland China including key target audiences for UNHCR and the most relevant content, media channels and methods to reach these audiences;
•keep learning and sharing with PSP team on supporter care related cases, insights and new tech trends, then optimize during practice.
•Support on daily communications, administration and procurements with external vendors and internal UNHCR China office;
•Conduct other activities that are assigned by supervisors.
3/ Authority (decisions made in executing responsibilities and to achieve results)
•Engage with individual supporters on behalf of UNHCR China
•Engage with external vendors and consultant on data or performance driven communications, procurement, payment and administration related work
•Engage with PSP HQ, regional and other teams to get content and campaign related information, to participate conference and sharings
•Provide research, learnings and case sharing on the latest digital fundraising trends
3
Monitoring and Progress Controls
•UNHCR digital channels are continuously optimized to ensure content is effective, relevant and engaging to digital audiences.
•An increased awareness of UNHCR among digital audiences, translating to an increased and stable response to UNHCR's call to action.
•Digital media and coverage of local situation regarding UNHCR's work is regularly monitored, and UNHCR's operational achievements are shared to digital audiences as appropriate.
•Stable and healthy supporter base increasement, align with improvements on donor development related KPI
•Positive donor communication returns including public voice, donor loyalty and donor upgrading scales
4
Qualifications and Experience
a. Education
•High School Diploma or University degree in Marketing, Communications, Statistics or related field.
•Additional diploma in digital marketing, social media, E-commerce, public affairs or a similar program as asset.
b. Work Experience
•Minimum 2 years of relevant experience with high school diploma and 1 year experience for Bachelor degree or above. Relevant experience includes social media, performance marketing or fundraising within the mainland Chinese context, and experience working on data analysis or performance report developing.
c. Key Competencies
Required:
•A vast knowledge and understanding of digital communications, E-commerce, and performance marketing
•Proven ability to develop communication content in Simplified Chinese and English
•Proven experience working with CRM digital system and client service area
•Current marketing knowledge of private philanthropy partnerships in China
•Ability to work in a fast-paced environment
•Strong analytical, written and verbal skills
•Passion and capability on fast learning
•Fluent in Chinese and English
Desirable:
• Professional experience within advertising agencies, international corporates or institutions
• Digital marketing or individual fundraising experience and skills
How to Apply?
Interested applicants should submit their application by 22 Jan 2025 (before 23:59 Beijing time) through:
https://unhcr.wd3.myworkdayjobs.com/External/job/Beijing-China/Senior-PSP-Assistant--Digital-_JR2451850
（or click on Read More at the bottom of the post )
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