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Working directly with English-speaking clients to curate highly personalized journeys in China and beyond Driving towards sales targets by delivering world-class customer service Constantly updating your destination knowledge to ensure that WildChina continues to pioneer the China travel industry. Sharing your destination knowledge with the wider team and contributing to marketing initiatives Understanding client interests and needs and working with the executive team to innovate and improve travel experiences. Building and maintaining close client relationships
An undergraduate degree A proactive, highly organized working style with keen attention to detail Exceptionable communication and relationship-building skills Native or fluent English language skills A proven ability to adapt to and thrive in a cross-cultural environment Applicants with Mandarin language skills and previous experience in a customer service role will be given priority Interests should include: A passion for Chinese culture, history, and geography A love of travel and sustainable travel practices
Your CV/resume A short (300 words or less) written piece describing the most meaningful travel experience you’ve had in China.
Designing and operating customized travel programs for WildChina’s clientele
Handling trip financials, communications, and emergencies in a professional and timely manner
Working closely with WildChina’s management team to define business development strategies for the Latin American market
Working with WildChina’s sales representatives to update training protocols and define workflows for key account management Developing and maintaining key client relationships
Working with WildChina’s marketing team to develop and implement cohesive and creative market-focused campaigns
A passion for defining the face of travel in China
Fluent spanish language skills
A bachelor's degree or higher
1-3 years’ relevant work experience
Highly organized and calm in emergency situations
Excellent written and verbal communication skills
Previous experience working with a Latin American clientele
Previous experience living in Latin America is preferred
Experience in the China travel industry is preferred
Proficiency in MS Office products (Excel, Word, PowerPoint)
Excellent organizational and time management skills
Ability to pro-actively strategize and lead business development initiatives
Your CV/resume A short (300 words or less) written piece describing the most meaningful travel experience you’ve had in China.
Working directly with Russian-speaking clients to curate highly personalized journeys in China and beyond Driving towards sales targets by delivering world-class customer service Constantly updating your destination knowledge to ensure that WildChina continues to pioneer the China travel industry. Sharing your destination knowledge with the wider team and contributing to marketing initiatives Understanding client interests and needs and working with the executive team to innovate and improve travel experiences. Building and maintaining close client relationships
An undergraduate degree A proactive, highly organized working style with keen attention to detail Exceptionable communication and relationship-building skills Native or fluent Russian language skills A proven ability to adapt to and thrive in a cross-cultural environment Applicants with Mandarin language skills and previous experience in a customer service role will be given priority Interests should include: A passion for Chinese culture, history, and geography A love of travel and sustainable travel practices
Your CV/resume A short (300 words or less) written piece describing the most meaningful travel experience you’ve had in China.
Business Development: • Develop and expand relationships with current and potential clients in the Russian market. • Manage client inquiries, program proposals, and presentations. • Join clients on pre-trip surveys and oversee program planning and execution. • Identify and accrue new clients; conduct market research for growth opportunities. • Collaborate with head of Leisure department on new business initiatives. • Achieve an annual target to meet firm's revenue projections. • Be an active ambassador: attend industry events, host workshops, and engage target audiences. Typical Daily Tasks: • Develop product presentations. • Engage in networking, branding, and PR activities. • Produce program materials. • Scout for business development opportunities. • Perform cold call outreach for lead generation • Lead firm initiatives to strengthen market position. • Prepare regular progress reports to the director. Travel Program Management: • Independently manage standard and portfolio programs for Russian clients. • Ensure quality control in operations and client communications. • Prioritize high client satisfaction as evidenced by feedback. • Knowledge and Program Enhancement: • Continuously learn about experiential travel, destination cultures, and current affairs. • Stay updated on destination amenities and services. • Scout for new destinations and itinerary improvements for Russian market. • Refine and implement program safety and service standards. Strategic Assistance: • Support the team director in refining the business development strategy.
Excellent written and verbal English and Russian communication skills (native Russian speaking preferred)
A proven track record in business development or sales (any industry)
A can-do attitude
Enthusiastic & passionate about culture, sustainability, and travel· Emotional intelligence & creativity
Perseverance & a quick learner
Experience in industries such as: embassy, travel, marketing, historical research.
Great at general office skills (Microsoft, zoom, Teams, PowerPoint etc…)
Based in Beijing or Moscow
负责审查和采购WildChina的供应商，包括但不限于酒店、餐厅、运输公司、专业导游、 专家及地接。负责WildChina Leisure业务的年度采购和供应商培训工作。 与Leisure部门负责人以及操作运营部门负责人密切合作，建立OP相关工作流程和标准化体系。 根据业务需求、供应商服务质量、商业趋势和运营成本，来计划和选择WildChina首选服务供应商。 开发并采购新供应商，监督供应商质量并维护供应商关系。 与供应商见面、筛选、谈判合同。与供应商合作开发新产品并重新激活现有项目。 监控供应商的表现，定期跟踪服务质量（每季度），定期提供改进反馈，并在必要时终止合同。 开发一个整体流程，简化签约服务的轻松预订。这将需要与我们的客户服务团队密切合作，·协调整体预订、付款和反馈流程。
目标导向 - 能够确保服务标准和成本预算得到满足 高度的商业意识，能够分析统计数据并发现趋势 非常注重细节服务 良好的口头和书面沟通技巧，英语能力是一个很大的优势 谈判和决策能力 能够在截止日期前完成工作 能够维护和发展与酒店业高管的合作关系 热爱旅行
本科学历要求 5年以上工作经验 优先经验：之前有采购专家或有相关零售行业买手的从业经验
根据业务需求，建立、维护供应商数据库，对具体业务进行测算、分析及评估； 业务数据收集及数据预处理，结合业务对多种数据源进行组合分析、挖掘等； 根据场景选取合适的模型并利用处理好的数据进行建模，并对模型预测核心指标进行监测及调优； 对数据结果进行分析及策略的调整。 供应商管理：协助运营经理完成供应商谈判、选择，服务质量监控、业绩评估等 协助运营经理制定优化内部流程SOP，与客户服务团队紧密合作，处理预订、付款和反馈流程。
熟悉Microsoft 系统，包括但不限于office365， Sharepoint, Teams 等 熟练使用SQL，能独立提取分析所需数据 可以使用R、python、SPSS、excel等解决日常问题 具有良好的数据敏感度和数据分析技能，善于应用分析方法论解决实际业务问题 对旅行业有兴趣和热情，优秀的口头和书面沟通能力。 英语熟练者优先 具备抗压能力，可接受不定期出差
作为项目的最终决策者，负责客户服务管理，项目团队管理，供应商合作管理整个项目上下游的全流程管理 领导团队设计开发面向企业客户与企业家的to B端出行类定制产品，组建项目管理团队，协同合作完成项目的落地执行 以创意赋能目的地，用体验式活动引导参与者思考个人与企业团队的关系，最大化团队出行的价值传递 项目内容主要集中于：以目的地为核心的创意类体验活动，高管会议商旅，商业考察及出入境参访交流等 制定细分领域项目的标准操作流程，确保达到碧山水准的执行 作为行业领导者，不断完善和改进碧山的风险管理和安全流程
本科及以上学历，优先考虑具有海外经历的候选人 有5年以上全职工作经验，3年以上大客户管理经验者优先，3年以上项目管理经验者优先 具有相关行业的观察力与商业洞察，具备快速知识汲取与运用能力 热爱目的地文化，擅长创意类活动的设计与体验 出色的沟通及关系维护能力 流利的英语和中文水平 擅长在跨文化工作环境中工作与成长
与全球海外直客和同业建立联系，拓展碧山企业服务入境业务 提供对于海外客户及市场的洞察，判断新的商业机会，并开发新体验满足海外客户访华的商业参访及文化体验需求 代表WildChina参与面向海外同业及客户的活动 作为专业的项目经理与客户对接，从接到需求到项目落地，持续寻找改进体验的方式
本科及以上学历，优先考虑具有海外经历的候选人 有5年以上入境商务交流相关经验 热爱与人沟通，出色的社交能力 英语/法语/西班牙语母语（中文水平满足日常交流），或相关外语流利熟悉海外文化的中国候选人 擅长在跨文化工作环境中工作与成长
风险评估与预防：对即将开展的旅行项目进行全面的风险评估，识别潜在的安全隐患，并制定相应的预防措施和应急预案。 政策制定与执行：参与制定和完善公司风险管理政策、流程与标准，确保所有旅行活动均符合安全规范及法律法规要求。 应急响应与处理：在旅行过程中，负责监控安全状况，及时响应和处理突发事件，确保问题得到迅速有效的解决。 培训与指导：为团队成员及合作伙伴提供风险管理方面的培训，提升其安全意识和应急处理能力。 数据分析与优化：收集并分析旅行过程中的安全数据，不断优化风险管理策略和流程，提升整体安全管理水平。 合作与沟通：与各部门紧密合作，确保风险管理措施的有效实施；与外部机构（如保险公司、医疗机构等）保持良好沟通，建立合作关系。
拥有旅游、安全管理、危机公关或相关专业本科及以上学历。 至少3年以上旅游或相关行业风险管理工作经验，熟悉国际旅行安全标准及流程。 具备出色的分析判断能力、应急处理能力和沟通协调能力。 精通中英文，能够流利地进行书面及口头交流。 具备良好的团队合作精神，能够在压力下保持冷静并有效工作。 持有相关安全管理证书或参加过专业培训者优先。
Risk Assessment & Prevention: Conduct comprehensive risk assessments for upcoming travel programs, identify potential safety hazards, and formulate corresponding preventive measures and emergency response plans. Policy Development & Implementation: Participate in the formulation and improvement of the company's risk management policies, processes, and standards to ensure that all travel activities comply with safety regulations and legal requirements. Emergency Response & Handling: Monitor safety conditions during travel, promptly respond to and handle incidents, ensuring that issues are resolved swiftly and effectively. Training & Guidance: Provide risk management training to team members and partners, enhancing their safety awareness and emergency response capabilities. Data Analysis & Optimization: Collect and analyze safety data from travel processes, continuously optimizing risk management strategies and processes to elevate overall safety management standards. Collaboration & Communication: Work closely with various departments to ensure the effective implementation of risk management measures; maintain good communication and establish partnerships with external institutions (e.g., insurance companies, medical institutions).
Bachelor's degree or above in Tourism, Safety Management, Crisis Communication, or related fields. At least 3 years of experience in risk management within the tourism industry or related sectors, familiar with international travel safety standards and procedures. Excellent analytical, judgment, emergency response, and communication & coordination skills. Fluent in both Chinese and English, with the ability to communicate effectively in both written and verbal forms. Strong teamwork spirit, able to remain calm and work efficiently under pressure. Possession of relevant safety management certifications or prior participation in professional training is preferred.
凭借广泛的人脉网络和深厚的行业资源，精准定位并深度接触潜在高端客户群，特别是高净值个人及知名企业。
高效推广并精准传达我们的旅行服务及高端定制方案，确保每一位客户都能享受到无与伦比的旅行体验，进而提升客户满意度与品牌忠诚度。
凭借卓越的谈判技巧和敏锐的客户需求洞察，成功促成交易，确保客户在预订及旅行全程的愉悦体验。
运用创新的营销策略，积极开发潜在客户，不断壮大我们的客户基础，拓展市场影响力。
拥有私人银行、财富管理或高端旅行服务领域丰富经验，业绩斐然者优先。
具备卓越的客户关系管理能力，能够建立并维护长期稳定的客户关系。
出色的销售与谈判技巧，能够精准把握客户需求，促成合作。
精通双语（中文及英文），拥有卓越的跨文化沟通与人际交往能力。
深入了解中国市场及高端旅行客户的独特需求与偏好。
既能独立作业，也能在团队中发挥关键作用，共同推动项目成功。
薪酬福利：具有竞争力的佣金结构和绩效奖金，确保您的努力得到应有回报。
职业发展：提供多元化职业成长和发展的机会，助您攀登职业高峰。
团队支持：来自专业旅行团队的全方位支持，确保您在工作中无后顾之忧。
专属福利：享受独家旅行优惠、职业培训和激励政策，让您在享受工作之余，也能领略世界的精彩。
团队建设：定期组织Outing、Team retreat等活动，增强团队凝聚力，营造和谐工作氛围。
工作环境：提供零食、饮料及下午茶，为您打造舒适愉悦的工作环境。
负责定期或根据项目需求，前往香港进行实地考察，了解当地旅游资源、酒店、交通、景点变化及新兴旅游项目。 评估现有线路的市场竞争力和客户满意度，提出改进建议，确保线路设计的独特性和吸引力。 与香港当地合作伙伴（如导游、景区、车公司）建立并维护良好关系，获取第一手资讯。
处理关于香港线路的咨询，提供专业的建议，解答疑问。 跟进行程中的特殊需求，确保旅行顺畅。 定期收集客户反馈，分析客户偏好，为产品优化提供依据。
根据客户需求，高效准确地完成酒店、机票、交通、景点门票等旅游资源的预定工作。 与内部及外部供应商紧密合作，确保预定信息的准确无误，及时处理预定变更或取消事宜。 监控预定执行情况，预防并解决可能出现的问题，确保客户行程按计划进行。
建立并维护与酒店、专家、导游、交通供应商等关键合作伙伴的长期合作关系。 定期评估供应商服务质量，进行价格谈判，争取最优合作条件。 协调解决供应商服务中出现的问题，确保客户权益得到保障。
参与新线路、新产品的设计与开发，结合市场趋势和客户需求，制定创意旅游方案。 分析市场相关产品，寻找差异化竞争优势，不断优化现有产品线。 制定产品计划，包括营销材料准备、价格策略制定等，推动产品成功上线。
收集并分析旅游市场数据，包括销售数据、客户反馈、市场趋势等，为决策提供支持。 定期撰写运营报告，总结线路运营情况，提出改进建议。
大学本科及以上学历，有旅行行业相关经验者优先。 熟悉香港旅游市场者优先。 具备良好的沟通协调能力、客户服务意识及团队合作精神。 熟练使用Office等办公软件，具备一定的数据分析能力。 能够承受工作压力，适应快节奏的工作环境，具备良好的时间管理能力。 优秀的英语或粤语沟通能力，能够无障碍地与香港及国际供应商交流。
