每日英语新闻 | 深圳税务12366多语种留言咨询服务上线
政务
2024-10-15 11:46
广东
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Tax officers provide consultation to an expatriate visitor at the Longhua International Tax Service Center in April. Shenzhen Special Zone DailyTo accommodate the increasing demand for foreign-related tax consultations, the Shenzhen Tax Service of the State Taxation Administration has recently introduced the 12366 multilingual message consultation service on its official website and mobile app. This initiative aims to meet the needs of enterprises, expat taxpayers, and fee payers in Shenzhen.The service, which currently provides consultations in Chinese, French, Russian, Japanese, and English, can be accessed via the Shenzhen Tax Service's official website at https://shenzhen.chinatax.gov.cn/sztax/index.shtml, and the eyeshenzhen website at http://www.eyeshenzhen.com/node_400931.htm, or by scanning the QR code below.![]()
A screenshot of the multilingual message consultation service page on the Shenzhen Tax Service's website.The service can also be accessed by scanning the QR code.Messages regarding tax and fee issues will be replied to within five working days, according to the tax authority. Once users leave a message successfully, they can check the status and view responses through the inquiry function in the consultation module. For further assistance, users can call 0755-12366.The service is also accessible via EyeShenzhen.com, Shenzhen's official multilingual portal available in nine languages.According to the tax authority, the multilingual consultation service received 13 inquiries within three working days of its launch. Among them, an expat named Sena reported that her employer was unable to submit her personal information and declare her personal income tax in the system. The service team swiftly responded to her message, identifying the issue as an incorrect ordering of her name. With their prompt assistance, the matter was successfully resolved. Sena later sent the team a thank-you message.From January to August, sales of goods eligible for departure tax refunds for international travelers in Shenzhen exceeded 222 million yuan (US$31 million), representing a 20-fold year-on-year increase, the tax authority said. A cumulative tax refund of 20 million yuan was issued to international shoppers.Since December last year, Shenzhen's tax authority has been piloting an instant tax refund service for overseas shoppers at 23 stores in the MixC mall in Luohu District. Under this initiative, international buyers can receive their value-added tax (VAT) refunds in RMB cash immediately after showing their sales receipts and completing the necessary paperwork.This new policy offers greater convenience than the previous method of processing refunds at departure points, as it allows tourists to use the refund for additional purchases. Recently, the tax and commerce departments selected an eighth batch of stores for the tax refund program, expanding the range of participating businesses and eligible products.
来源：ShenzhenDaily
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