近日，全球公共安全合作论坛（连云港）2024年大会旅游安全分论坛在海南省三亚市举办。我院戴斌院长应邀发表视频演讲《构建大众旅游时代安全工作新格局》，全文如下：传统意义上的旅游安全着眼于旅游者，尤其是团队旅游者在目的地旅行、游览、住宿、餐饮过程中的人身和财产安全。外交、移民、海关和领事保护部门会定期发布有关国家和地区的旅游与旅行提示，包括但不限于战争、暴恐、自然灾害、公共卫生事件引发的安全风险，为最大限度地保护游客安全，部分国家还设立了旅游警察并探索跨国合作。
新时代的旅游安全面临诸多挑战。一是国内和入出境旅游人数的持续增长，在旅游旺季对目的地形成了巨大的流动人口压力，常住人口规模和本地休闲流量配置的公共安全机构经常会超负荷运转，警务人员和技术条件难以有效应对旅游安全新要求。二是越来越多的自助旅游者广泛进入目的地日常生活空间，而非传统的旅游景区、度假区、涉外酒店、定点商店和旅游巴士等相对封闭的旅游空间，容易诱发诱导消费、强迫交易、虚假宣传等社会治安和食品、交通、市场监管等领域的安全风险，甚至走私、诈骗、赌博、色情、吸毒等刑事犯罪。三是人工智能和大数据技术的广泛应用，比如无所不在的人脸识别和游客身份信息采集，一旦泄露而为不法分子利用，将极大增加旅游者人身和财产安全方面的风险。应对上述挑战，需要公安和旅游部门的密切合作，需要各方的共同努力，更需要全社会的广泛参与。要树立“没有安全就没有旅游”的旅游安全新理念。加大对旅游者、旅游经营者、社区居民和目的地管理者的安全教育，从源头上最大限度地减少旅游安全风险。公众要及时关注政府部门和公共机构发布的旅游安全提示，不去有安全风险的国家和地区旅游。生命高于景观，旅游者不去游览未开放的“野景区”，不参加无资质人员组织的旅游团，不购买无安全认证的食品、药品和保健品。旅游资源开发机构、旅游经营者和服务人员要加强法纪教育，不得向游客提供法律禁止和低于强制性国家标准的产品和服务。要构建“以自助游客为基础、团队游客为重点，公安、市监和旅游部门联动，社会广泛参与，游客普遍受益”的旅游安全工作新格局。绝大多数旅游者往往采取自助、自驾和自由行的方式完成自己的旅游活动，公共安全部门需要加强对房车、自驾车、游船、旅游专列等特种交通工具及其泊地，主题公园和游乐园的动力设备，低空飞行、跳伞、潜水、蹦极等体验项目，共享汽车、短租公寓、城市和乡村民宿等非标产品，以及研学、探险、越野俱乐部，音乐节、演唱会和旅游节事活动的监管力度。重点研究热门文博场馆、主题公园和度假区的“黄牛票”“搭售”“刷关”等行为带来的潜在安全风险，发挥基层执法和行政部门的作用，及时启动专项治理机制，防患于未然。要探索跨国旅游警务合作新模式。中国和意大利、塞尔维亚、克罗地亚等欧洲国家曾经有过互派警察在旅游城市联合巡逻的先例，有效增强了出境旅游者的安全感和满意度。还可以建立节假日和旅游旺季预测数据相互通报、旅游法律专题培训、典型案件共同研究等工作机制。为游客提供不低于本地居民获得感的旅游安全环境，构建居民和游客主客共享、平安有序的美好生活新空间。旅游是美好生活的刚性需求，营造一个放心出游、岁月静好的生活环境，是我们共同的责任。祝守护游客平安的你们，也能在这片美丽的国土上，在这颗蓝色的星球上自由而幸福地旅行。
Fostering a New Architecture of Safety in the Era of Mass TourismSanya, September 6, 2024
Tourism safety traditionally refers to the personal and property safety of tourists, especially of group tourists when travelling, sightseeing, accommodating or dinning at destinations. Foreign affairs, immigration, customs and consular protection departments regularly issue tips for travelling in relevant countries and regions, guarding against those risks arising from wars, riots, natural disasters and public health events. To protect the safety of tourists, some countries have also designated tourism policemen and actively seek cross-border cooperation.Challenges to tourism safety in the new era. Firstly, the growing number of domestic, inbound and outbound tourists brings huge population burden on the destination at peak seasons. Public security agencies established by permanent population size and local leisure traffic flow often work overloaded, with their officers and technologies insufficient to fulfill new tourism safety requirements. Secondly, more and more independent tourists are entering the living space of the destination, other than those closed tourism spaces like scenic spots, resorts, foreign related hotels, designated stores and sightseeing buses. This can easily lead to safety risks specific to social security, food, transportation, and market supervision such as induced consumption, compelled transaction and false communication among others, and even crimes such as smuggling, fraud, gambling, pornography and drug abuse. Thirdly, artificial intelligence and big data technologies are widely used for face recognition and tourist identity acquisition, but once such information is leaked and misused by criminals, tourists will be exposed to greater personal and property risks.
To address those challenges, public security and tourism departments need to work closely with each other, and the participation of the whole society is more important.
Upholding the new concept of tourism safety, i.e. “without safety, there would be no tourism”. It is necessary to raise safety awareness of tourists, tourism operators, community residents and destination administrators, so as to minimize safety risks from source. The public need to pay close attention to the travel safety tips issued by governments and public institutions, and do not go to the countries and regions with safety risks. Life is more important than sightseeing. Tourists should not go to the “wild scenic spot” inaccessible, or take part in the group travel without certification, or purchase uncertified food, drugs and healthcare products. Tourism resource developers, tourism operators and service personnel should strengthen education on laws and disciplines, and should not provide tourists with products and services that are legally prohibited and not up to mandatory national standards.
Fostering a new architecture of tourism safety featuring “collaboration among public security, market supervision and tourism departments, mass participation, and benefits for tourists, with independent tourists as the basis and group tourists as the focus”. A majority of tourists either travel on their own or are self-drive. Public security department should strengthen supervision on special-type transportation tools like recreational vehicles, self-drive vehicles, cruise ships and tourist trains and its moorings; power utilities in theme parks or amusement parks; experiential projects, such as low-altitude flying, parachute jumping, scuba diving and bungee jumping; non-standard products, such as car-sharing, short-term apartments, and urban and countryside lodgings; as well as study tours, adventure and cross-country clubs; and music festivals, concerts and tourism festivals. It is also critical to investigate the potential safety risks caused by scalper tickets, tie-in sale, and validating existence in popular cultural museums, theme parks and resorts, give full play to law enforcement and administration departments at the grass-root level, and promptly initiate dedicated governance mechanisms for early prevention.
Pursuing a new model of cooperation in police affairs for cross-border tourism. China, Italy, Serbia, Croatia and other European countries once took the lead to send policemen to the tourism cities of one another for joint patrol, effectively raising outbound tourists’ sense of security and satisfaction. The working mechanisms such as mutual notification of forecast data in holidays and peak seasons, tourism law trainings, and typical case study can also be established. We should provide an equally safe environment on par with local residents’ experience for benefiting from tourism, and build a safe and orderly space for residents and tourists to bask in. Travel is a rigid demand of quality life seekers, and it is our common responsibility to cultivate a living environment for safe travel and beautiful life.
Wish all of you, tourist guardians, can also travel freely and happily on this beautiful land and this blue planet.
