一、Senior Relationship Manager, Priority
Job ID: 17025
Location: Shanghai, CN
Area of interest: Retail Banking
Job type: Regular Employee
Work style: Office Working
Opening date: 27 Dec 2024
Job Summary
As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.
About Wealth and Retail Banking
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.
Key Responsibilities
Provide outstanding client experiences.
Organised, follow-up leads, complete and record appointments, close customer requests
Support our clients to meet their financial needs, as they progress through their career and life-stages.
Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
Keep abreast of market trends, new product offerings and the latest campaigns.
Skills and Experience
Banking knowledge and sales experience.
Excellent communication, interpersonal and relationship building skills.
Ability to learn new products and services quickly.
Market awareness and benchmarking.
Management information.
Work in a flexible and agile way.
Courageous, creative, responsive, and trustworthy.
Thrives in an international environment.
Enjoys being in a team, engaging with co-workers.
Motivated self-starter, identifying opportunities.
Maintains a high standard of personal conduct and lives our valued behaviours.
官方投递链接
https://jobs.standardchartered.com/job/Shanghai-Senior-Relationship-Manager%2C-Priority/810382002/?feedId=363857&utm_source=CareerSite
二、Business Development Executive, Priority
Job ID: 16971
Location: Shanghai, CN
Area of interest: Retail Banking
Job type: Regular Employee
Work style: Office Working
Opening date: 25 Dec 2024
JOB SUMMARY
Scope of Role:
To pro-actively promote designated Retail Clients products and services and acquire new customers.
工作范畴：
主动推广指定的个人银行产品和服务及开发新客户。
Key Responsibilities/Challenges:
Participate in sales promotions and activities to achieve/exceed defined sales targets;
Engage NTB Affluent clients via leads sourced from varies channels;
A well thought-through, creative approach to satisfy customers, improve competitive advantage and improve performance;
Actively cross-sell the bank other products / services and ensure annual financial budget is met;
To provide quality, efficient before and after sales services;
To prepare and consolidate accurate reports on sales activities;
Based on a “shared sense” of purpose and approach within CB;
Based on a clear division of roles (and no duplication of effort) within MD;
Accountable for implementing and complying with AML requirements when performing duties;
Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
Cooperate with any investigations or reviews on regulatory failure such as accountability review.
主要工作职责/挑战：
参与促销活动，完成或超额完成指定的销售目标；
跟进销售机会，开发新客户；
以周全、创新的方法使客户满意，提升竞争优势及业绩表现；
主动销售银行其它产品和服务，确保达到年度销售业绩指标；
提供高质量、高效的售前和售后服务；
编写和维护有关销售活动的准确报告；
负责实施各项反洗钱的需求并且确保符合反洗钱的合规要求；
理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
跟上本地问责法律法规的发展，以有效地确保并强化内控；
审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
配合任何关于违反监管规定的调查或审查，例如，问责审查。
RESPONSIBILITIES
Strategy
Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.
People & Talent
Reference all responsibilities related to people and talent matters, for example:
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure/capacity plans.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.
Governance
Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
List all responsibilities associated with the management of stakeholders e.g. regulators, other bank teams
Qualification
Selection Criteria:
College/diploma degree or above;
1 year working experience or above in financial or mortgage / real estate Industry is preferred.
Relevant experience in banking experience is preferred
Good knowledge of bank products, policies, and business strategy
Good credit appraisal and marketing skills with the ability to interpret financial information
Strong personal integrity with zero disciplinary record in any previous job
Good communication and presentation skills
Presentable, good personality with good business etiquette
职位要求：
大专及以上学历。
一年以上金融或房贷或房产行业工作经验优先。
有相关银行行业销售经验者优先
了解银行产品、政策及经营策略。
良好的信用评价与营销技能，对金融市场有敏锐触角。
良好的个人诚信，无任何纪律处分纪录
良好的沟通，表达及学习能力。
优良的个性品质，勇于销售及解决业务过程中的问题。
Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.
除上述工作职责外，员工应遵循直属经理随时指派的任何工作职责和任务。
Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements, or failing to pass the “CPBB Essentials”, the employee will be deemed not meeting the recruitment requirement for passing probation, and the Bank is entitled to terminate the employee’s employment contract immediately. For employees who have passed the probation, failing to pass the “CPBB Essentials”, will be taken as assessment basis for job incompetency.
以上的主要工作职责和岗位聘任要求是用于考核试用期是否符合录用条件和工作胜任与否的标准。倘若员工未能满足前述要求，或未能通过“CPBB Essentials 入职培训”的，则该员工将被视为不符合试用期的录用条件，银行有权立即终止员工的劳动合同；对于已过试用期的员工，未能通过“CPBB Essentials 入职培训”的，将作为不胜任工作工作岗位的考核依据。
Before attend and pass the “CPBB Essentials” class, the employee should not perform any kind of business communication / engagement to customers.
对于还没有参与并通过“CPBB Essentials 入职培训”的员工, 禁止跟客户有任何业务上的交流。
Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.
请注意以上本工作描述将于每年制定年度工作目标时予以审核，如有必要将由直属经理和员工予以修订并达成一致。
In this document, Chinese version shall prevail over English version.
本文件若中英文表述不符，应该以中文为准。
Role Specific Technical Competencies
Credit appraisal and marketing skills
官方投递链接
https://jobs.standardchartered.com/job/Shanghai-Business-Development-Executive%2C-Priority/810340602/?feedId=363857&utm_source=CareerSite
三、Senior Officer, SDU
Job ID: 16389
Location: Tianjin, CN
Area of interest: Operations
Job type: Regular Employee
Work style: Hybrid Working
Opening date: 24 Dec 2024
Job Summary
To meet objectives set by the Group, Company & Department through:
- Consistent high-quality performance in work with emphasis on accuracy, TAT & productivity.
- Consistent high-quality service to customers (outside & within).
Strategy
Our strategy will reposition the Bank to weather near-term uncertainties, fix legacy issues, and capture significant underlying opportunities
Business
Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
Processe*
WRB CN CASA Servicing&Transacting
People & Talent
Continue to seek improvement in team and operational process to achieve service and performance excellence. Be a catalyst and a key team member in driving team activities.
Risk Management
Ensure to report line manager all irregular issues and potential risks at the first time
Key Responsibilities
Governance
Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the WRB CN CASA Servicing&Transacting team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Country and RM
Other Responsibilities
Embed Here for good and Group’s brand and values in WRB CN CASA
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Perform day-to-day operations, system input according to DOI and relevant procedure within the risk and control framework
Execute and monitors workflow to ensure that processing/ documentation is delivered in accordance with required Standards.
Contributing ideas for improvements of processes and procedures.
Support and encourage others to practice in professional manner that reflect WRB CN CASA S&T’s service quality.
Ensure to report line manager all irregular issues and potential risks at the first time.
Fully support team cross support when need
Skills and Experience
Bachelor’s degree or above
Strong teamwork spirit
Logic thinking and quick learning
Willing to work under challenges
Qualifications
VBA
English
官方投递链接
https://jobs.standardchartered.com/job/Tianjin-Senior-Officer%2C-SDU/810304502/?feedId=363857&utm_source=CareerSite
四、AD, Trade Product Manager, China, TB
Job ID: 16765
Location: Shanghai, CN
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working
Opening date: 24 Dec 2024
Job Summary
Be responsible for the end to end product design, development, maintenance and commercialization throughout the deal life cycle. Work closely with local stakeholders, regional and global product partners to ensure proper governance and risk control.
Strategy
Actively contribute to the overall business strategy; develop tactical plans to achieve our long-term vision and leadership positions.
Financial Performance and profitability
Drive revenue growth and grow market share against budgets and targets under overall Supply Chain products development, including pre-shipment and post shipment product design, maintenance and development as well as the collaboration with 3rd party platforms.
Set pricing strategy, guidelines and approval governance.
Ensure fit-for-purpose, fit-for-growth, fit-for-sale products
Drive end to end product performance, such as efficiency, straight-through processing, turnaround times, and ensuring scalability of growth
Create product propositions aligned to client segment strategy and commercialize such product with frontline
Product Management and Development
Drive innovation, remain up-to-date on key product trend, and ensure collaboration across other product groups in TB and SCB
Ongoing digitisation including e-penetration strategies and platform collaboration
Create a market and client feedback loop to ensure that buyer behaviour is well understood and appropriate enhancements made to products and services.
Remain up-to-date on the competitive environment with a clear view of external capabilities benchmarking and respond to the consequent opportunities or threats identified.
Provide training and education of overall Supply Chain related products across the bank and participate specific project team including both internal and external ones to ensure market leadership and implication.
.
Key Responsibilities
Commercialization
Responsible for commercialization of Supply Chain related products and platform collaboration related supply chain finance programs by ensuring commercialization plans, targets and infrastructure to maximize success for it launch
Understand the needs of customers and prospects, and implement structures and solutions to meet these needs ensuring delivery of Trade.
Provide ongoing support and training to Trade Sales, CMs, & RMs to provide assistance to facilitate the closure of large or complex deals.
For the trade products assigned, improve processes for better customer experience resulting in growth in trade revenue in line with the CAs and PPG.
Ensure all assigned product initiatives are closed within the agreed timeline.
Risk & Governance
Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to Trade.
Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition
Ensure timely renewal of country addendums (CAs) and proactively work with stakeholders to identify and quantify new and existing risks.
Accountable for financial and non-financial risks arising from Trade product within China Trade & Working Capital Loan as product owner within the product management discipline, to execute independent risk management roles and responsibilities under the bank’s Enterprise Risk Management framework as delegated from the business product owner in this JD.
Monitor and manage financial risks arising from Trade product within China Trade & Working Capital Loan
Ensure Trade product structures are appropriate to the level of client risk
Supervise material principal risks red flags that arise in the transaction flow and engage on any material issues arising to support timely / robust risk management.
Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to Trade.
Keep oversight of the operational activities underpinning the product, and intervene/escalate to ensure continued effectiveness of controls environment if needed
Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition
Ensure timely renewal of country addendums (CAs) and proactively work with stakeholders to identify and quantify new and existing risks.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Skills and Experience
Key Stakeholders
Internal
Central Product Manager, Trade
Country Operational Risk, Credit Risk, Finance, CFCC, HR, Legal, TM, IMO, Trade Ops
Business Managers including but not limited to RM and Sales in other parts of SCB, country
External
Major Clients, particularly those where playing strategic sponsor role
Key regulators (in-country)
Competitors
Media
All stakeholders including Clients, Auditors and Regulators
Qualifications
Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
跟上本地问责法律法规的发展，以有效地确保并强化内控；
Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank
审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
Cooperate with any investigations or reviews on regulatory failure such as accountability review
配合任何关于违反监管规定的调查或审查，例如，问责审查。
官方投递链接
https://jobs.standardchartered.com/job/Shanghai-AD%2C-Trade-Product-Manager%2C-China%2C-TB/810302902/?feedId=363857&utm_source=CareerSite
五、Senior Team Leader, Business Development, Priority
Job ID: 16721
Location: Beijing, CN
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working
Opening date: 23 Dec 2024
Job Summary
Scope of Role:
To lead BDE team to achieve the team sales target by maximizing existing customers/acquisition/referral opportunities and providing quality customer service.
职责范围：
领导BDE团队开拓新客户，并通过提供优质客户服务进行交叉销售最终实现团队销售目标。
Key Responsibilities/Challenges:
To manage the day-to-day planning, operations and problem-solving of Salesperson
To ensure that Salespersons achieve specified sales targets and service standards.
To conduct staff meetings and provide support / updates for sales promotion and activities, procedural changes, management directives, etc.
To ensure Salesperson meets with internal control, compliance and audit standards.
Accountable for implementing and complying with AML requirements when performing duties.
To train and develop new sales staff.
To develop action plans to improve team performance.
To provide coaching and mentoring to Salesperson to facilitate staff retention.
Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank
Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
Cooperate with any investigations or reviews on regulatory failure such as accountability review
Properly perform the duties on management and ensure the effectiveness of internal control
Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership
Be responsible for significant losses due to failure of effectiveness of internal control
Key Responsibilities
主要职责/挑战：
管理销售人员的日常计划、运营和问题解决
确保销售人员达到规定的销售目标和服务标准。
召开员工会议，为促销和活动、程序变更、管理指令等提供支持/更新。
确保销售人员符合内部控制、合规和审计标准。
在履行职责时负责执行和遵守反洗钱要求。
培训和培养新的销售人员。
制定行动计划以提高团队绩效。
为销售人员提供指导，以促进员工的稳定性。
理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
跟上本地问责法律法规的发展，以有效地确保并强化内控；
审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
配合任何关于违反监管规定的调查或审查，例如，问责审查。
正确履行管理职责，并确保内控的效率；
对负有管理和/或领导责任的事项引起或相关的违反监管规定事件或风险，承担相应责任。
为内控失效造成的重大损失负责。
Strategy
Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.
Skills and Experience
People & Talent
Reference all responsibilities related to people and talent matters, for example:
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure/capacity plans.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.
Governance
Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Qualifications
Selection Criteria:
University / College degree, or equivalent / better.
Good English speaking as well as in writing.
At least 2 years of relevant experience in a sales in a financial services.
Highly motivated and drove by number, strong interpersonal skills and demonstrate leadership attributes.
选择标准：
大学/大学学位或同等/更好。
良好的英语口语和书面表达能力。
至少2年金融服务销售相关经验。
积极性强，人际交往能力强，具有领导能力。
Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.
除上述工作职责外，员工应遵循直属经理随时指派的任何工作职责和任务。
Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements, or failing to pass the “CPBB Essentials”, the employee will be deemed not meeting the recruitment requirement for passing probation, and the Bank is entitled to terminate the employee’s employment contract immediately. For employee who has passed the probation, failing to pass the “CPBB Essentials” will be taken as assessment basis for job incompetency.
以上的岗位聘任要求和主要工作职责是用于考核员工试用期是否符合录用条件和工作胜任与否的标准。倘若员工未能满足前述要求，或未能通过“CPBB Essentials 入职培训”测试的，则该员工将被视为不符合试用期的录用条件，银行有权立即解除与该员工的劳动合同；对于已过试用期的员工，未能通过“CPBB Essentials 入职培训”测试的，将作为该员工不胜任工作岗位的考核依据。
Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.
请注意以上本工作描述将于每年制定年度工作目标时予以审核，如有必要将由直属经理和员工予以修订并达成一致。
In this document, Chinese version shall prevail over English version.
本文件若中英文表述不符，应该以中文为准。
官方投递链接
https://jobs.standardchartered.com/job/Beijing-Senior-Team-Leader%2C-Business-Development%2C-Priority/810216902/?feedId=363857&utm_source=CareerSite
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