Preface
Are you feeling isolated in a foreign land, surrounded by unfamiliar environment and lifestyles? Do language barriers prevent you from accurately expressing your thoughts when you seek help?
During times of anxiety，sadness or emotional distress, you might need a freidnly "stranger" who also speaks Chinese as their first language,understands the challenges of studying abroad, and is open to listen to your concerns without intruding on your personal life.
To address this need, the Chinese Psychological Student Association in Edinburgh (CPSA ED) has launched the "Chinese Peer-Listener Nightline" hotline service to provide a culturally-sensitive outlet for those seeking a compassionate ear and emotional support.
About the Listening
The listening slot is completely free.
Most of our listeners are students from the University of Edinburgh. They are not certified professional counsellors, but some holding COSCA listening skills certification, and the rest having at least six months of experience working on the hotline. They serve as volunteers for free.
Listners are similar in age to you, familiar with the city where you live, have basic knowledge of psychology, can empathise with you.
During the listening session, you can firstly state the purposes of the call, share your problems and the emotional support you need. Your listener will listen to your carefully, accept your emotions, respect your past, and provide appropriate help within their capabilities.
Appointment Process
Step one: Find us
Scan the mini-program QR code on the poster to make an appointment
Step two: Make an appointment
Log in to the appointment page, select a suitable time to make an appointment, and wait for our operator to contact you.
Step three: Fill in your information
Fill in the nickname you wish to be called by and choose the desired hotline contact method. You can specify the gender and the listener, and we will try our best to arrange it, but we cannot guarantee the match result.
Step four: Wait for the match
Our operator will add you through the information you filled out and send two documents: a disclaimer and a confidentiality agreement. Please read them carefully and sign the agreement.
Step five: Listening session
You will be matched with a one to one listener. Once both parties signed the agreement, the listening session begins.
Step six: End of the listening session
After the session, you will receive a feedback survey to fill out voluntarily. We strongly recommend you provide feedback on your experience. If you find our hotline helpful, you can request to be matched with the same listener next time.
Agreement Signing
Every caller is required to carefully read and sign two agreements before starting the listening session: a Confidentiality Agreement and a Disclaimer.
Confidentiality Agreement:
During the listening process, the listener will keep all information strictly confidential, and internal members of the association will not have the right to know.
All listeners will not actively intersect with callers in real life, striving to remain as a 'stranger’.
Disclaimer:
Our hotline is not professional psychological counseling/therapy, crisis intervention, or a suicide intervention hotline. If such situations arise, please directly contact professional organizations for help.
For professional organizations, in addition to making an appointment with an NHS GP (NHS crisis or suicide intervention hotline 111), the following picture lists recommendations for psychological service organizations in Scotland. Each organization specializes in different areas, allowing you to contact and seek help according to your specific needs:
About CPSA ED and our partners
CPSA
(Chinese Psychology Student Association), is a non-profit organization registered in Washington, USA. It is composed of psychology students from colleges and universities at China and abroad. It establishes a platform for information exchange among psychology students and connects everyone with top psychology resources around the world. .
EUCSSA
(Chinese Students and Scholars Association of University of Edinburgh) is a non-profit student organization under the guidance of the Chinese Embassy in the UK and registered with the University of Edinburgh Student Union. All members are composed of Chinese international students and are committed to enriching the spare time life of international students, providing them with help and solving their difficulties.
Author | Jamie & Weijia
Design | Weijia & Jamie
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