Monday 22 July 2024
We are pleased to inform you the majority of UNSW systems, applications and servers are back online following the global IT outage caused by the CrowdStrike event.
UNSW IT has been working through a large volume of IT Service Centre tickets since Friday, fielding three times the usual volume of calls. Tickets are being addressed in line with our business continuity prioritisation process.
If you’re experiencing issues and have a laptop, we encourage you to bring it to one of our IT Hubs from Monday – Friday, 8am – 6pm. To help with the demand, an extra IT Hub has been temporarily set up this week on Level 2, UNSW Library on Kensington campus, in rooms 208 and 209. It’s our largest Hub and opening hours are Monday – Friday, 9am – 5pm.
The University remains cyber-secure, however we ask you to be alert for any phishing scams during this period. UNSW or any related provider would never contact you to share credentials or send links to reset passwords.
We thank you again for your patience through this unprecedented event.
我们很高兴地通知您，在 CrowdStrike 事件导致全球 IT 中断后，新南威尔士大学的大部分系统、应用程序和服务器已恢复在线。
自周五以来，UNSW IT 一直在处理大量 IT 服务中心的请求，接听的电话量是平时的三倍。票证的处理符合我们的业务连续性优先级流程。
如果您遇到问题并拥有笔记本电脑，我们鼓励您在周一至周五上午 8 点至下午 6 点将其带到我们的 IT 中心。为了满足需求，本周在肯辛顿校区新南威尔士大学图书馆 2 楼 208 和 209 室临时设立了一个额外的 IT 中心。这是我们最大的中心，开放时间为周一至周五上午 9 点至下午 5 点。
大学仍然保持网络安全，但我们要求您在此期间警惕任何网络钓鱼诈骗。新南威尔士大学或任何相关提供商绝不会与您联系以共享凭据或发送重置密码的链接。
我们再次感谢您在这一史无前例的事件中的耐心等待。
