案例：
When Zhang Tao traveled in America, he lived in the home of his American friend Bill. Once after he had traveled back, he found Bill was in a bad mood. When he asked what the problem was, Bill told Zhang Tao that his son Adam got furious about the noise Zhang made when walking upstairs and also because he was using too much water in the solar powered shower and Adam had to have his shower in cold water. Bill told Zhang Tao that he should walk more softly in future, and have a fast shower to save water. Zhang Tao felt uneasy. How could the host set such rules for his guest !
Question: Why did Zhang Tao feel uneasy?
案例分析：
1.虽然我们在课堂上会告诉大家，面试中我们首先要判断面试的问答题是属于结果导向还是问题导向，但是面试中肯定会有不少人因为紧张而不能够准确地判断，这个时候千万不要慌，我们只需要抓住问题，问题问什么我们就答什么。
2.那考官在提问的时候，我们听什么呢？注意，首先要知道事情发生在哪里，人物是哪些，他们之间是什么关系，发生了什么事有了矛盾？
3.具体来看这个问题，首先Zhang tao,friend Bill,Bill’s son这些是人物及其关系；第二in America是地方；Zhangtao made noise when walking upstairs and use too much water;矛盾是Bill的儿子不开心提出抗议然后引起Zhangtao的uneasy.
4.听题目的时候，一边获取信息，另一边我们的脑筋就应该转动起来了。到底是为什么Zhangtao会觉得不适。我们从案例中的矛盾双方来分析。Zhangtao代表的中国，Bill代表的美国，先列举出两国文化中对待客人的不同态度与方式，再说出Zhangtao在其中的做法，最后给出你对Zhangtao的建议作为锦上添花的部分。你的回答就很完美了！
参考答案：（只是大框架，可以自行补充，只要没说错就可以往上加。）
1) In China, when people host someone,they put the guest in the place of honor to show hospitality. They try to take care of the guest, and try to make the guest feel comfortable and at ease.
2) In America, people tend to give the guest great freedom and treat a guest more casually, naturally and truthfully.
3) Zhang Tao knew he was a guest, and thought in terms of Chinese expectations of hospitality. He thought Bill should treat him courteously instead of setting rules for him.
4) Since Zhang Tao lived in American surroundings,he should have known about the customs there sooner.
学习“证书考试培训课程”，可咨询于老师（微信：yjx150129，13426117682)
推荐阅读：
