每日英语新闻 | 外籍乘客沟通无忧！在深圳坐地铁真方便
政务
2024-10-14 11:30
广东
A POS device installed at the service center at Gangxia North Metro Station. Photos courtesy of Shenzhen MetroIt has become much easier for international visitors to travel by Metro in Shenzhen, thanks to the introduction of intelligent point-of-sale (POS) terminals in all of the city's Metro stations, according to Shenzhen Metro Group.The POS terminals support VISA, MasterCard, Discover Card, American Express, Diners Club, and JCB, and they also allow passengers to pay with digital yuan using the digital RMB wallet.In response to the diverse payment preferences of international passengers, the Shenzhen Metro Group initially installed POS terminals at Luohu Station, Huanggang Checkpoint Station, Wenjin Station, Airport Station, Futian Station, and Shenzhen North Station. This successful pilot program paved the way for the installation of 440 intelligent POS devices across 391 customer service centers throughout the Metro network.As of Oct. 10, more than 600 transactions with foreign cards had been processed.'It used to be very inconvenient for passengers from abroad if they did not exchange cash in time or did not have mobile payment tools like WeChat Pay. Now they can directly use non-Chinese bank cards to purchase tickets and ride the subway,' said Bai Yunhai, director of the Shenzhen Metro Group's ticket office.A multilingual intelligent customer service terminal with a transparent display at the Shenzhen Airport Station.In May of this year, the Shenzhen Metro Group debuted a multilingual intelligent customer service terminal at the Airport Station, offering real-time translation services, ticket inquiries, and travel planning assistance to international visitors. This tech-heavy machine — the first of its kind in China — supports over 10 languages and dialects, including Chinese, English, Japanese, Korean, French, Russian, German, and Cantonese.To make payment easier and more efficient for travelers, the airport introduced a service in June that allows foreign passengers to make currency exchanges simply by scanning a QR code.At present, Shenzhen's urban rail transit network includes 17 operational lines and the Longhua Tram. An average of 8.0374 million passengers use the network daily, accounting for 73% of the city's public transport usage.来源： ShenzhenDaily
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