負責產品介紹及銷售，提供優質顧客服務 合力達成公司制定的銷售目標 了解客戶需求，推薦合適產品 快閃店鋪日常店舖營運，包括日常商品整理，產品陳列，倉存整理，收銀工作，保持店舖整潔等
需持有澳門本地居民身份證 工作經驗不拘，有零售業銷售經驗者優先。 能按業務實際需要安排上班，包括週末及節假日 需輪班工作及輪休 需自備黑色上衣、黑色長褲及白色運動鞋 性格外向，工作積極 待人有禮, 對工作有熱誠 良好溝通技巧, 具良好工作態度, 有責任感 基本電腦操作 流利廣東話、普通話、基本英語
主動為顧客提供服務，介紹品牌和產品特點以及穿搭風格，令顧客擁有良好的購物體驗 耐心聆聽以及了解顧客需求，提供專業的建議 處理客戶投訴和疑問，與客戶保持良好的關係 帶領以及推動營運團隊合力達成店鋪銷售目標 管理店鋪日常運作，包括貨品陳列,倉存整理、盤點等，確保營運及服務符合公司以及品牌指標 針對店鋪銷售業績、貨品存量及銷售報告進行數據分析 指導團員的顧客服務以及銷售技巧，從而提升顧客對品牌及服務的滿意度
高中或以上學歷 三年或以上零售經驗優先考慮 至少一年銷售管理經驗 具有街頭服飾或時尚銷售經驗者優先考慮 有較強的領導能力和管理能力 主動積極,性格開朗, 熱情,具團隊精神 喜歡與人溝通與交流 流利廣東話，普通話和基本英語 工作地點: 路氹 / 澳門 每天工作8小時及需輪班工作 能按照業務實際需要安排上班工作，包括週末和節假日 持有澳門居民身分證
主動為顧客提供服務，介紹品牌和產品特點以及穿搭風格，令顧客擁有良好的購物體驗 耐心解決顧客需求，提供專業的建議 熟悉品牌形象 融入團隊, 合力達成店鋪的銷售目標 處理日常店鋪運作 (包括貨品陳列,倉存整理、盤點等工作) 統計店鋪銷售業績、貨品存量及撰寫銷售報告 提升顧客對品牌及服務的滿意度
高中或以上學歷 至少兩年或以上零售經驗，具有品牌集合店或相關時尚品牌銷售經驗者優先考慮 主動積極,性格開朗, 熱情,具團隊精神 喜歡與人溝通與交流 流利廣東話，普通話和基本英語 工作地點: 路氹 / 澳門 每天工作8小時及需輪班工作 能按照業務實際需要安排上班工作，包括週末和節假日 持有澳門居民身分證
Responsibilities:
Store Operations Management
Ensure the smooth and efficient daily operations of the retail store, including overseeing staff, implementing operational policies, and maintaining compliance.
Lead and develop a high-performing team, including recruitment, training, scheduling, and performance management.
Analyze sales data and performance indicators to assess progress towards sales targets.
Analyze sales data, identify trends, and implement actionable strategies to maximize sales performance and revenue growth.
Optimize inventory management processes, coordinating with merchandise team to maintain optimal stock levels.
Customer Service and Experience
Foster a customer-centric culture, delivering exceptional customer service, addressing inquiries, resolving complaints, and ensuring overall customer satisfaction.
Collaborate with the team to develop strategies to enhance customer experience, increase customer engagement, and improve conversion rates.
Train and mentor sales staff, equipping them with product knowledge, sales techniques, and the skills to engage customers and drive sales.
Continuously seek opportunities to enhance the customer journey and improve customer retention.
Staff Development and Leadership
Cultivate a positive and collaborative work environment, fostering teamwork, motivation, and professional development opportunities.
Conduct regular performance evaluations, provide constructive feedback, and identify training needs to enhance individual and team performance.
Design and implement comprehensive training programs to improve product knowledge, customer service skills, and sales techniques.
Requirements:
Higher Diploma or above in Fashion/Clothing/Merchandise/Retail Operations or related disciplines
At least 5 years managerial experience in luxury fashion retail industry and proven track record in managing multi-stores with significant sales achievement
Strong business acumen, analytical skill and numerical sense
Exceptional leadership skills that inspire and develop high-performing teams.
Excellent communication and interpersonal skills to engage with customers, staff, and stakeholders effectively.
Good PC skills in Microsoft Excel, Word and Chinese Word processing
Good command of written and spoken English and Chinese
Flexibility to work evenings, weekends, and holidays as required in a dynamic retail environment.
Immediate availability is highly preferred
Budget planning, sales planning and analysis Stock planning and allocation
Overseeing OTB, buying planning and inventory order placement Monitor the sales performance, including sales, store, product, category and size, etc., Monitor stock level, merchandise distribution, stock allocation, stock control and replenishment Analyze historical data for sales and inventory predictions Analyze the business, inventory, sell-thru on a regular basis to reach sales target and ideal stock level Analyze clients buying behavior for better understanding of the market Refine assortment plan with buying team whilst balancing between commercial viability and branding. Work closely with retail operation team on promotional activities, product push. Master brand placements, prioritization and shipment schedules Other ad-hoc duties
Degree holder in Fashion & Textiles/ business/ data analytics related At least 3 years working retail planning experience preferably in luxury retail, or fashion brand Proactive, sensitive to figures and strong analytical and negotiation skills Adequate product sensibility and understanding of competitive retail landscape Attention to detail with high level of accuracy Occasionally travel is required Proficient in using MS Word, Outlook and Strong skillset on Excel is a MUST
Initiate and lead the overall marketing and advertising strategy to expand audience reach, online sales revenue and enhance brand visibility. Develop and execute innovative SEM strategies across all social media channels to increase visibility, drive traffic, and improve conversions Manage and optimize pay-per-click (PPC) campaigns, including keyword research, ad copywriting, and A/B testing Analyze campaign performance to gather insights on customer behavior, business trends, identify areas for continuous improvement and optimization. Collaborate with internal stakeholders, such as the retail and merchandising teams, to review sales performance, assess product assortments, pricing strategies. Monitor and adjust marketing and advertising budget allocation across various channels and campaigns to optimize resource allocation.
Establish connections with retail landlords to explore commercial opportunities, including promotional materials, advertising, and event planning and execution.
Bachelor degree or above in Marketing, Communications, Advertising, or a related field. At least 6 years’ experience in marketing, with a minimum of 2 years in senior/ supervisory position. Proven experience in strategic marketing planning and campaign management Good understanding of Google AdWords/ SEO/SEM/ social media Knowledge of graphic design software such as Photoshop, Adobe Illustrator (AI), and Premiere Pro. Excellent in both written and verbal communication skills in Cantonese, Mandarin, and English Analytical mindset with the ability to gather insights from data and make data- driven decisions. Creative thinker with the ability to generate innovative ideas and concepts. Exceptional execution power with a hands-on approach, ensuring successful implementation of initiatives. Positive "can-do" attitude, complemented by exceptional organizational and analytical skills
Passionate in visual merchandising Minimum of 2 years’ experience in visual merchandising Experience in multi-brand retail environments is preferred
Planning and executing window display, in-store merchandising and other visual materials for retail stores; Assisting in creating thematic visual display, sourcing decoration materials and installing them on-site Liaising with vendors, suppliers or brand principal to order, deliver, and produce materials, while ensuring quality control and timely delivery Assisting in changing store layout, seasonal displays, renovation or store opening projects Assisting in conceptualizing and organizing special events, including designing the event theme and installing the visual merchandising materials to create engaging experiences for our customers Conducting regular store visits to ensure VM standards are in line with company guidance by working closely with retail operation team Maintaining the company's brand image by ensuring consistency across all visual materials and touchpoints Assisting in ad hoc tasks and projects as required.
Diploma in Graphic Design, Visual Merchandising or related disciplines; Minimum 2 years’ working experience in visual merchandising and instore set-up, prior experience gained from fashion retail industry will be an advantage; Knowledge of Illustrator, Photoshop and Photo shooting Good VM installation skills, creative with strong sense of color and fashion trends; Self-motivated, able to multitask, and work under pressure Candidates with less experience may be considered as Visual Merchandising Assistant
引導賓客參觀展覽館內展示區域及零售區域 負責展示區域及零售區域的日常營運，包括整理貨品，上架，盤點及倉務工作等 在結帳處/收銀台處理顧客付款 向顧客提供購物建議和推薦 負責介紹及銷售展示區域及零售區域的商品，管理商品庫存； 維持展示區域及零售區域之整體整潔度； 執行上級指派的任務;
高中或以上，歡迎應屆大學畢業生申請 具有旅遊零售、會展、導覽經驗者或一年以上零售經驗優先考慮 主動積極,性格開朗, 熱情,具團隊精神 喜歡與人溝通與交流 基本電腦操作及文書處理; 流利廣東話，普通話和基本英語 工作地點: 媽閣塘片區 每天工作8小時及需輪班工作 持有澳門居民身分證
引導賓客參觀展覽館內展示區域及零售區域 管理展示區域及零售區域的營運，維持現場秩序及控制人流確保賓客安全及體驗 負責介紹及銷售展示區域及零售區域的商品，管理商品庫存； 在結帳處/收銀台處理顧客付款 檢查和保持展示區域及零售區域之整體整潔度 處理客戶投訴，疑問和突發事件 需編製更表；展示區域及零售區域日常人手以及工作安排 統計和匯報店鋪銷售業績、貨品存量、需補充貨品、物資及撰寫銷售報告 與展區內其他相關單位溝通協調，並向上級匯報 執行上級指派的任務;
高中或以上 兩年以上零售銷售經驗 具有旅遊零售、會展、導覽經驗者優先考慮 主動積極,性格開朗, 熱情,具團隊精神 喜歡與人溝通與交流 有較強的領導能力和管理能力 基本電腦操作及文書處理; 流利廣東話，普通話和基本英語 工作地點: 媽閣塘片區 每天工作8小時及需輪班工作 持有澳門居民身分證
支援店鋪日常運作 (包括貨品陳列,倉存整理、盤點等工作) 提供卓越的客戶服務，提升顧客的購物體驗 與團隊成員合作，並與店鋪管理團隊進行清晰的溝通 根據公司守則協助店鋪進行庫存盤點，並確保庫存的準確性 遵守所有既定的公司政策和程式，同時維護檔和資料的安全性和保密性
高中或以上, 歡迎在讀大學學生加入 具有相關品牌銷售經驗者或一年或以上零售經驗優先考慮 具有街頭服飾或時尚銷售經驗者優先考慮 主動, 熱情, 性格開朗, 主動積極, 具團隊精神 流利廣東話，普通話和基本英語 工作地點：路氹 / 澳門 能按照業務實際需要安排上班工作，包括週末和節假日 持有澳門居民身分證
主動為顧客提供服務，介紹品牌和產品特點以及功能，令顧客擁有良好的購物體驗 耐心了解顧客需求，提供專業的建議並達成銷售 主動與客人溝通以及傳遞我們的品牌文化、精神以及形象 融入團隊，合力達成店鋪的銷售目標 處理日常店鋪運作 (包括貨品陳列、倉存整理、盤點等工作) 統計店鋪銷售業績、貨品存量及撰寫銷售報告 提升顧客對品牌及服務的滿意度
熱愛生活、運動愛好者 具有運動品牌零售經驗者或一年或以上零售經驗優先考慮 主動積極,性格開朗, 熱情,具團隊精神 喜歡與人溝通交流 流利廣東話，普通話和基本英語 能按照業務實際需要安排上班工作，包括週末和節假日 **持有澳門居民身分證
Provide administrative support in buying activities, stock planning and allocation, and merchandise delivery and reordering situations to meet company business objectives Assist with daily administrative tasks such as data entry, filing, and document management Provide support to HR department by assisting with recruitment, onboarding, and employee file management Assist Finance department with processing invoices and preparing financial reports Schedule and coordinate appointments, meetings and events Demonstrated interest and passion for the retail industry Hands-on experience in MS Excel, PowerPoint Strong communication and interpersonal skills Willingness to learn and take on new challenges Other duties as assigned
Majoring in business, marketing, retail management, or a related field Proactive, energetic, independent and drive for excellence Fluent in spoken and written English, Cantonese and Mandarin
優厚佣金及獎金制度 勤工津貼 生日假期 良好晉升機制 員工購物優惠
