〉〉〉 英国 · 格拉斯哥〈〈〈
招聘
Assistant Operation - Mandarin Speaking
Full job description
Full job description
Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As an Assistant Operation - Mandarin Speaking, you will be undertaking operational tasks to support the Branch in achieving its business strategies and objectives. This is a full time permanent position.
Key responsibilities
Assist in on-going CDD and periodic files reviews
Develop long term relationships with customers and answer any queries they have
Process new accounts applications, closure of accounts, change of customers’ information
Cross-sell relevant products and services to customers
Market and promote the Bank in the target local business and commercial markets
Support with MI reporting and KPI tracking related work
Ensure that all activities meet the Bank’s internal policies, procedures and other regulatory requirements at all times
Support with Single customer view (SCV) project and data cleansing
Undertake systems testing and maintenance
Cover colleagues when required
Requirements
Degree educated in Finance, Economics, Accounting or other equivalent
Relevant experience in similar area
Understanding of Retail Banking Products and processes
Understanding of Sanctions policy and AML Policy
Good email writing skills
Marketing/sales skills
Organisation skills
Excellent problem solving skills
Excellent English and Mandarin communication skills
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