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香港航空货运站有限公司，作为香港最大的独立装卸商，最近迎来了一个重要的里程碑——新的货运站服务中心（出口）（TSCE）的盛大开业，这一举措标志着货物验收业务的流程得到了进一步的优化。
随着TSCE的加入，香港空运货站有限公司的数字化转型又迈出了坚实的一步。新的服务中心配备了先进的数字流程和文件处理功能，这不仅提高了效率，也为员工和客户带来了更加便捷的体验。
自1998年起，香港空运货站有限公司的航站楼服务中心便一直致力于为航空公司客户提供航空货运文件（ACD）服务。截至2023年，该公司已服务超过100家航空公司客户，其中四分之三的客户选择使用这一设施。
如今，该设施每天平均处理2000份空运账单，其中约80%的文件传统上是纸质形式。2022年，公司对码头服务中心（进口）（TSCI）的运营进行了全面升级。
空运货物处理员们对新TSCE的启用感到兴奋，他们认为这不仅为员工创造了一个更加愉悦的工作环境，而且通过引入多项创新功能，显著提升了运营效率和客户体验。
现在，代理商可以通过COSAC Mobile应用程序轻松预约危险品检验，无需再在TSCE柜台前填写纸质申请。此外，TSCE的工作人员可以利用实时构建监控功能，实时查看工作站上的ULD构建进度。
新的TSC仪表板提供了一个全面、即时的视图，展示了所有正在处理的出口货物文件，这不仅促进了更快、更准确的决策制定，还提供了重要的管理数据。
TSCE还支持出口货物文件的电子提交，使货运代理能够提前在线提交文件，避免了最后一刻的匆忙和柜台排队。此外，新的文件提交中心允许来访的代理将文件放入手提箱中，而不是直接交给柜台工作人员。
中心将负责检查文档，并使用自动归档和检索系统进行存储。文件的进度将被标记和跟踪，提供即时、实时的状态信息给代理商、航空公司和香港空运货站有限公司的员工。
文件管理系统则负责收集和整理所有出口货物文件电子提交的数据，协助合并文件并为每个航班构建货物清单。
香港空运货站有限公司行政总裁邝其志对新TSCE的启用表示赞赏，他指出这将为公司带来诸多好处，包括减少纸张处理所需的空间和人力，减少纸张消耗，最大限度地减少人为错误的机会，并促进更早的预申报。
他进一步补充说，对于货运代理而言，新的TSCE将提供准确的进度时间表和即时的文件验收结果，并通过消除快递员的使用来降低成本。对于航空公司客户来说，新的TSCE将记录和显示文件交付和接受时间，减少文件存储所需的空间，并促进航班提前关闭和接受后续预订。
邝其志总裁强调，新的TSCE是公司实现无纸化运营目标的重要一步，这将极大地提高公司的效率和服务质量。
在9月25日的新TSCE开幕仪式上，来自政府部门、客户和当地航空货运业的高管们齐聚一堂，共同见证了这一重要时刻。出席的嘉宾包括运输及物流局、民航处、香港海关、香港机场管理局、香港货运及物流协会、香港航空货运司机协会和国际航空运输协会的代表。
Hong Kong Air Cargo Terminals Limited (Hactl)—Hong Kong's largest independent handler—has further streamlined its cargo acceptance operations with the opening of its new Terminal Services Centre (Export) (TSCE).
Hactl said the new TSCE features new digital processes and document-handling features.
Hactl noted that its Terminal Services Centre has been providing Air Cargo Documentation (ACD) services for airline customers since 1998.
By 2023, three-quarters of Hactl's 100+ airline customers were using the facility, which now handles an average of 2,000 airway bills daily; around 80% of these have traditionally been paper documents. In 2022, Hactl totally revamped its Terminal Services Centre (Import) (TSCI) operations.
"Hactl's new TSCE provides a more pleasant working environment for staff, and utilises many innovative new features to enhance operational efficiency and the customer experience," the air cargo handler said.
It noted that agents can now make a Dangerous Goods Inspection Reservation via the COSAC-Mobile app, instead of filling out a paper request on arrival at the TSCE counter.
TSCE staff can also now use Real-time build-up monitoring to check ULD build-up progress at workstations in real time.
A new TSC Dashboard, meanwhile, will provide a comprehensive, instant overview of all export cargo documents being processed, facilitating faster and more accurate decision-making and providing important management data.
The new TSCE also supports Export Cargo Document e-Submission, enabling freight agents to submit export cargo documents online in advance, so avoiding last-minute rushes and eliminating counter queuing.
A new Document Submission Hub will enable visiting agents to place their documents into totes instead of handing them to counter staff. The Hub will then check the documents and store them using an automated archive and retrieval system.
It will timestamp and track the documents' progress through submission and acceptance or rejection (stating the reason for any rejection) and constantly log progress to provide agents, airlines and Hactl staff with instant, real-time status information.
A Document Management System, on the other hand, will collect and collate data from all Export Cargo Document e-Submissions to assist in consolidating documentation and building cargo manifests for each flight.
"The new TSCE delivers numerous benefits for all parties. For Hactl, it will reduce the space and human effort required for paper handling, reduce paper consumption, minimise opportunities for human error and also facilitate earlier pre-manifesting," said Wilson Kwong, chief executive officer of Hactl.
"For freight forwarders, the new TSCE will provide an accurate timeline of progress and instant document acceptance results and also reduce costs by eliminating the use of couriers," he added.
"For our airline customers, the new TSCE will record and display document delivery and acceptance times, reduce the space required for document storage, and facilitate earlier flight close-outs and acceptance of later bookings," Kwong further said.
The Hactl chief noted that the new TSCE is a significant step towards the company's goal of paper-free operations, enhancing its efficiency and service quality significantly.
The new TSCE's opening took place on September 25, attended by numerous officials from government departments, customers and local air cargo industry executives.
These included representatives from the Transport and Logistics Bureau, Civil Aviation Department, Hong Kong Customs and Excise Department, Airport Authority Hong Kong, Hong Kong Association of Freight Forwarding and Logistics, Hong Kong Association of Aircargo Truckers, and the International Air Transport Association.
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