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MAB Kargo,更广为人知的名字是MASKargo,在顺利通过一系列严格审核后,荣耀地获得了Cargo iQ的权威认证,这一成就无疑为其遍布全球的出版与物流网络增添了优质的航空货运服务保障。
马来西亚航空集团(MAG)旗下的航空货运部门及其子公司,在今年6月,向Cargo iQ提交了一份令人瞩目的成绩单——其货运量高达95%的精准执行率。这不仅是MAG自2018年涉足航空货运领域以来,对马来西亚本土进行的首次全面审计与认证,更是对其卓越运营能力的有力证明。
Cargo iQ作为一个国际性的质量管理平台,致力于为其成员构建一个坚实的质量管理框架。这一框架涵盖了货物运输从规划、控制到衡量的每一个环节,确保每一步都精准无误。
这一倡议得到了国际航空运输协会(IATA)的大力支持,旨在通过流程控制、质量监控和服务改进等措施,为航空公司、货运代理以及装卸代理等航空货运业的各个环节提供全方位的优化方案。
成员们在成功实施质量路线图的第一步后,将迎接更为严格的审核与评估,以期获得“Certified Cargo iQ成员”的尊贵称号。这一流程不仅是对成员们努力的认可,更是通过与Cargo iQ的紧密合作,确保他们在航空货运的征途中始终遵循高质量的发展蓝图。
MAB Kargo的运营主管Zulkefly Ujang难掩喜悦之情:“我们深感荣幸能够跻身Cargo iQ认证的杰出承运商之列。这一认证不仅是对我们长期以来致力于为客户提供无缝、关键里程碑跟踪能力的肯定,更是我们坚定信念的体现——在整个货运和航空网络中,为客户的货物保驾护航。”
他进一步表示:“通过CIQ仪表板,我们服务交付的透明度得到了显著提升。这不仅使我们能够采取更加积极的战术措施,持续为客户保持服务的一致性,还激励我们的合作伙伴不断提升处理性能,共同迈向更高的标准。”
Cargo iQ认证的有效期为三年,其标准涵盖了明确的目标设定、纠正措施的实施、持续改进的承诺,以及提供装运计划、可见性和报告等关键环节,确保与主运营计划的高度一致。
Cargo iQ实施和质量保证经理Laura Rodriguez强调:“Cargo iQ认证不仅是一份文件证明,更是对成员们通过建立稳健的质量管理框架,将质量置于规划和战略核心地位的肯定。我们始终为成员们成功完成审核过程而感到欣慰,尤其是当他们首次获得Cargo iQ认证时,这不仅是对他们辛勤付出的回报,更是对他们不懈努力与卓越成就的认可。”
MAB Kargo, also known as MASKargo, has been certified by Cargo iQ after a successful audit for providing quality air freight services to and from its global published network.
The air cargo arm and subsidiary of the Malaysia Aviation Group (MAG) reported 95% of its shipments in June this year to Cargo iQ in its first audit and certification for Malaysia since joining the air cargo community in 2018.
Cargo iQ helps members create a robust quality management framework, part of which is a methodology for planning, controlling, and measuring the movement of shipments at various stages.
It is the International Air Transport Association (IATA) initiative for process control, quality monitoring and service improvement for airlines, forwarders and handling agents.
After successfully implementing the first steps in their quality roadmap, members may undergo a rigorous audit and progress to receive the title of Certified Cargo iQ member.
This process aims to see members maintain high quality through working with Cargo iQ to maintain a monitored road map along the air cargo journey.
"We are extremely excited to join the distinguished list of Cargo iQ-certified carriers. The certification stands as a testament to our unwavering commitment to provide seamless critical milestone tracking capabilities of our customers' shipments throughout our cargo and airline network," said Zulkefly Ujang, head of operations, MAB Kargo.
"The improved visibility on our service deliveries via CIQ dashboards enables proactive tactical measures to be taken to continuously maintain service consistency for our customers while driving higher performance standards from our handling partners," he added.
Cargo iQ certification is valid for three years, and the criteria include clear objectives, corrective action, continuous improvement, as well as providing shipment planning, visibility and reporting, and alignment to the Master Operating Plan.
Laura Rodriguez, manager of implementation and quality assurance for Cargo iQ, noted that the Cargo iQ certification provides documented proof that a member has prioritized quality in their planning and strategy by building a robust quality management framework that follows our principles.
"We are always very pleased to see members go through the audit process successfully, and even more so when it is their first ever Cargo iQ certification - it is rewarding for all the people that have been part of that process and a recognition of their hard work," she said.
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